Job Description

Title: Implementation Specialist

Location: Remote – USA

Reports to: Manager, Implementation - Dealer Solutions

The Role:   The Implementation Specialist I is responsible for the successful onboarding and implementation of software solutions for new and existing customers. This role serves as the primary point of contact during the implementation process, ensuring customers are configured correctly, trained effectively, and prepared for a successful transition to ongoing Customer Success support.

The ideal candidate possesses excellent communication skills, strong organizational abilities, and a customer-first mindset. This is an entry-level implementation role designed to develop product knowledge, project management skills, and customer relationship experience.

The Impact You Will Have in This Role:  As an Implementation Specialist I, you will play a key role in setting customers up for success from the very beginning of their journey. By guiding clients through onboarding, system configuration, and training, you will help ensure they are confident, prepared, and able to quickly realize the value of the solution. Your ability to build relationships, communicate effectively, and manage implementation details will create a seamless customer experience and establish a strong foundation for long-term satisfaction, adoption, and partnership. This role offers the opportunity to make a meaningful impact on both customer outcomes and overall business success while developing valuable expertise in implementation, project coordination, and customer engagement.

What You’ll Be Doing in This Role:

Customer Onboarding

• Manage assigned implementation projects from kickoff through completion.
• Coordinate implementation timelines with customers and internal teams.
• Schedule and conduct implementation meetings and training sessions.
• Ensure all required documentation is completed before launch.
• Verify customer system configurations meet implementation requirements.

Software Configuration

• Validate integrations and data connections.
• Perform quality assurance checks prior to go-live.
• Troubleshoot basic configuration issues.
• Escalate technical concerns to Support or Engineering when appropriate.

Customer Training

• Deliver virtual and/or onsite product training.
• Educate users on workflows and best practices.
• Provide user guides, training videos, and additional learning resources.
• Confirm users understand key functionality before implementation is considered complete.
• Answer customer questions throughout the onboarding process.

Project Management

• Maintain accurate implementation records within the CRM or project management system.
• Track project milestones and deadlines.
• Provide implementation status updates to leadership.
• Identify risks that may delay implementation and communicate them proactively.
• Ensure projects remain on schedule.

Customer Experience

• Build positive relationships with customers.
• Maintain regular communication throughout the implementation process.
• Respond to customer inquiries professionally and promptly.
• Set appropriate expectations regarding timelines and deliverables.
• Deliver a high-quality onboarding experience and will be presenting in front of clients.

Internal Collaboration

• Work closely with Sales and Customer Success
• Participate in team meetings and implementation planning sessions.
• Share customer feedback that may improve products or processes.

Qualifications of this Role:

• High School Diploma or GED required
• Associate or bachelor’s degree preferred
• 1–3 years of customer service, software implementation, training, or project coordination
• 1-3 Years Automotive Sales or Finance Experience
• Experience in presenting to customers is required
• Travel up to 100% will be required at times
• Excellent verbal and written communication
• Strong customer service skills
• Time management, and organizational skills
• Strong attention to detail and ability to prioritize multiple projects
• Basic project management skills
• Critical thinking and problem-solving
• Adaptability in a fast-paced environment
• Team-oriented mindset

Technical Skills

Preferred familiarity with:

• CRM platforms (Sugar CRM, Salesforce)
• Microsoft Office Suite
• Google Workspace
• Microsoft Teams
• Web-based software applications
• Basic understanding of software integrations

The Hiring Manager says: This role is instrumental in ensuring our customers get off to a strong start. The Implementation Specialist I guides customers through onboarding, training, and implementation, helping them adopt our solutions with confidence and ease. Success in this role comes from delivering an exceptional customer experience, managing implementation milestones effectively, and collaborating across teams to ensure seamless handoffs. We're looking for someone who is customer-focused, highly organized, eager to learn, and motivated to make a measurable impact on customer satisfaction, adoption, and long-term success.

This position has a starting salary range of $60,000 – $65,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Company Mission

Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

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