Job Description

Job Location: Westlake Village, CA 91362
Salary Range: $80,000.00 - $100,000.00 SalaryImplementation with Input 1 LLC - Fully Remote - Salary is 80K - 100K
About the Role
We’re looking for a detail-driven, action-oriented Implementation Specialist to play a critical role in bringing new clients, products, and programs to life.
This is a hands-on role where you won’t just coordinate implementations, you’ll own them. From onboarding through go-live, you’ll drive execution, solve problems, and ensure everything is set up for long-term success.
If you’re someone who thrives in fast-paced environments, enjoys managing moving parts, and takes pride in seeing projects through to completion, this role is for you.
What You’ll Do
Own Client Onboarding & Implementation
- Lead and execute onboarding for new clients, products, and programs
- Serve as the primary point of contact during implementation
- Facilitate kickoff meetings, discovery sessions, and status updates
- Translate client requirements into actionable workflows and tasks
- Track timelines, dependencies, risks, and milestones—and keep everything moving
- Support testing, validation, and operational readiness
- Identify risks early and drive resolution before they become issues
- Ensure a smooth transition into ongoing Client Success support
Drive Cross-Functional Execution
- Partner closely with Sales, Client Success, Operations, Product, Accounting, and Compliance
- Coordinate tasks across teams to ensure alignment and timely delivery
- Remove blockers and keep implementation progress on track
- Bridge the gap between client expectations and internal execution
Support Operational Setup & Workflow Design
- Assist with operational setup and onboarding logistics
- Analyze workflows to identify gaps, dependencies, and improvements
- Document processes, requirements, and implementation steps
- Support knowledge transfer and training where needed
- Help stabilize operations post-implementation
Deliver a Strong Client Experience
- Build trusted relationships with clients and internal stakeholders
- Communicate clearly and proactively throughout the implementation lifecycle
- Manage expectations around timelines, risks, and deliverables
- Maintain professionalism and composure in fast-moving or complex situations
Keep Projects Organized & Moving
- Maintain implementation plans, documentation, and status reporting
- Track action items and ensure follow-through
- Prioritize tasks across multiple implementations simultaneously
- Contribute to standardized templates, workflows, and best practices
Continuously Improve
- Identify opportunities to improve efficiency, scalability, and client experience
- Contribute ideas to enhance implementation processes and execution
- Participate in post-implementation reviews and lessons learned
- Support KPI tracking and reporting
What Success Looks Like
- Implementations delivered on time and with high quality
- Smooth onboarding experiences with strong client satisfaction
- Clear, accurate documentation and operational setup
- Reduced delays, escalations, and errors
- Strong cross-functional collaboration
- Faster time-to-go-live and successful post-implementation stabilization
What You Bring
- Bachelor’s degree or equivalent experience
- 5–8 years in client-facing implementation, onboarding, or operational roles
- Experience coordinating projects across multiple teams
- Strong organizational and time management skills
- Excellent communication (written and verbal)
- High attention to detail and strong follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving mindset with a bias toward action
Preferred:
- Experience in SaaS, insurance, fintech, payments, or financial services
- Familiarity with onboarding workflows, business processes, or implementation tracking
- Experience with CRM, project management, or ticketing systems
- Experience working with mid-market or enterprise clients
How You Work
- You take ownership and follow things through—no dropped balls
- You’re highly organized and thrive in structured, detail-heavy work
- You communicate clearly and proactively
- You stay calm under pressure and adapt quickly
- You collaborate well but don’t need constant direction
Our Values
At Input 1, our culture is built on:
Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion

Additional Information
Input 1 is a dynamic organization, and responsibilities may evolve based on business needs. We are committed to providing reasonable accommodations in accordance with applicable laws.

Qualifications-