Job Description

Job Location: 1000 Richmond Headquarters - Glen Allen, VA 23060Education
Level: 4 Year Degree
Salary Range: $65,000.00 - $75,000.00 Salary/year
Travel Percentage: Up to 25%
Job Shift: DaySUMMARY
Averhealth reclaims lives, unites families, and strengthens communities by helping people to achieve sustained sobriety. We do this by integrating people, technology, and science to create and provide the smartest, most innovative solutions to aid substance use disorder supervision and treatment. Averhealth is an innovator that embraces creativity and industry leadership to generate high growth, provide career opportunities, and invest in the skill set of our team.

POSITION SUMMARY:
This role leads the implementation of new customer onboarding, requiring close collaboration with Corporate, Business Development, and Account Management teams.  Responsibilities include serving as the primary contact newly acquired customers and transitioning them to the operations team. The position also involves conducting customer training and implementation presentations, facilitating meetings.  Furthermore, this individual will identify cost-conscious strategies, streamline processes, and perform post-implementation analysis to ensure testing volume targets are met.  This position requires limited travel, 10-15%.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Lead implementation of new Customer on-boarding and Patient Care Centers, coordinating with Corporate, Business Development and Account Management teams
- Coordinate with Business Development and Operations teams to determine growth strategies in new markets
- Serve as primary point of contact for new customers, acting as the liaison between Averhealth team members and the customer
- Transition the new customer to the appropriate operations team member to become the primary point of contact as the site opens and/or testing begins
- Research new customer geographic areas to identify optimal Patient Service Center location and work with real estate team to manage procurement of real estate
- Work with vendors during new customer implementation to establish the new locations in each vendor’s system
- Conduct new customer training and customer implementation presentations in-person and via web
- Facilitates effective internal team and customer meetings throughout implementation period
- Conduct on-going implementation meeting with new customers and operations team during the on-boarding process
- Develop and implement a customer experience strategy, including new customer implementation SOPs and best practices
- Identify and implement cost-conscious strategies and streamlined processes integrating all necessary departments throughout the implementation process
- Perform post-implementation analysis to ensure new customers meet anticipated testing volumes

QualificationsKNOWLEDGE, SKILLS, AND ABILITIES
- Experience leading implementation of new customers and/or new site openings
- Experience working with multiple departments and teams to achieve a common goal
- Ability to consistently meet deadlines and drive progress and accountability in others
- Strong organization, planning, and time management skills
- Ability to function effectively in a high-volume, fast-paced environment
- Ability to communicate effectively both orally and in writing
- Analytical and problem solving abilities
- Ability to work both independently and as part of a team
- Ability to multi-task
- Ability to prioritize work and take initiative
- Strong attention to detail
- Skilled in the use of computers, especially in operating Microsoft-based programs
- Ability to handle and maintain confidential information
EDUCATION AND EXPERIENCE
- Bachelor’s degree in an applicable field
- 7+ years of project management or account management experience