Department: Operations
Employment Type: Permanent
Location: Greater Montreal Metropolitan Area, Canada
Reporting To: Head of Implementation
As an Implementation Specialist, you will play a key role in the successful delivery of client projects. Your primary focus will be to deeply understand how the platform works in order to configure solutions that meet client needs.
Over time, you will build strong expertise in the platform and its deployment, while gradually increasing your exposure to client interactions. The goal is for you to eventually manage your own projects end to end, while maintaining hands-on involvement in configuration.
This role is ideal for someone early in their career who is looking to grow within a SaaS environment.
You will need a pragmatic, action-oriented mindset, with a strong ability to communicate clearly and effectively, both internally and with clients.
Important This is not a technical role involving coding, software development, or advanced IT skills. The role focuses on coordinating cross-functional teams and projects, configuring the platform from a functional perspective, and managing client requests in a SaaS environment.
Platform configuration
Configure the platform based on client requirements
Ensure accuracy, consistency, and quality of configurations
Project coordination
Track project progress and ensure deadlines are met
Collaborate with Sales, Operations, Product, and Tech teams
Manage priorities and ensure tasks are executed effectively
Request management and support
Manage tickets and client requests in a structured way
Analyze needs and propose appropriate solutions
Follow requests through to resolution
Documentation and continuous improvement
Create and maintain clear documentation for users and internal teams
Contribute to improving processes and best practices
Support ongoing optimization of the client experience
Client interaction
Support clients during platform implementation
Deliver user training and ensure proper adoption of the platform
Profile
Junior profile with a strong willingness to learn and grow in a SaaS environment
Interest in digital products and platforms
Motivation to develop skills in project management and client-facing roles
Skills and competencies
Ability to take initiative and drive tasks forward
Strong organizational skills and ability to meet deadlines
Logical, pragmatic, and solution-oriented mindset
Ability to manage multiple priorities simultaneously
Strong communication skills, both written and verbal
Ability to explain concepts clearly to different audiences
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Ability to quickly learn and become proficient with new tools
Languages
Fluency in both French and English (spoken and written) is required
Nice to have
Experience in project coordination or task management
Experience in a SaaS environment
Comfort working with digital tools or web-based platforms
Experience with ticketing systems or CRM tools (Salesforce, HubSpot, Dynamics) is a plus, not required
We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!
Personal Health & Wellbeing
>🧠 Integrated mental health & wellbeing support
>🌴 Vacation – starting at 3 weeks
>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
>🩺 Comprehensive medical and dental coverage
> 😴 End of the year, company-wide shut down for you to relax and recharge
Future Planning
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology.
Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today.
By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe.
Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology.
Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment.
Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.
