Job Description

The Implementation Manager is responsible for managing cross-functional resources and processes to ensure that our implementations are delivered on time and in scope, culminating in successful integration with regular operating processes. The Implementation Manager owns all aspects of an implementation project’s organization, timeline, and delivery. The Implementation Manager collaborates across other departments and divisions, facilitates project meetings, and communicates project status and reports.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS

• Coordinate with cross functional resources. Lead projects from requirements definition through deployment by identifying schedules, scope, budget estimation, and project implementation plans.
• Work with the project owners to identify and track project milestones.
• Facilitate and run various project and/or departmental meetings.
• Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to implementation expectations.
• Build and maintain project plans keeping the project portfolio current to facilitate periodic status reports to PathGroup’s Project Owners, Stakeholders and Executive Management.
• Work with the Developers, QAs & BAs, and Client Integration teams to understand Project and PathSys release implementation requirements.
• Work directly with the PathGroup Business Analysts (BAs) to ensure adequate documentation is created for each project.
• Work with stakeholders to ensure the appropriate resources get assigned to perform User Training.
• Travel may be required to the local implementation site to facilitate and coordinate with the cross functional implementation team.
• Perform all job responsibilities in alignment with the industry’s best security practices and regulatory guidelines to protect confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

EDUCATION & LICENSURE:

• A bachelor’s degree is required or the equivalent combination of education and experience.

• Project Management Professional (PMP) or related certification is a plus.

REQUIREMENTS:

• Five+ years of prior job-related experience.
• Knowledgeable in Project Management concepts, practices, and procedures.
• Exceptional attention to detail and meticulous organization.
• Flexible and adaptable to assume new responsibilities as priorities change.
• Proficiency in critical thinking and problem solving.
• Proven success working with all levels of an organization.
• Excellent written and verbal communication skills.
• Solid presentation skills.
• Strong relationship-building skills, including the ability to perceive and resolve conflict and tension.
• Collaborative work style. Ability to influence without having direct authority.
• Initiative-taking, proactive, and independent, with the ability to work on a team.
• Knowledge on the use of industry standard Project Management tools.
• Ability to work on multiple projects simultaneously.
• Medical and healthcare field experience is a plus but not required.

NON-ESSENTIAL FUNCTIONS:

• Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.

PHYSICAL, MENTAL DEMANDS, AND WORKING CONDITIONS:

Job Requirements

Physical Requirements
(positions classified with this job-code may require many or all of the following physical requirements)

Mobility: (Ability to assist in the movement of objects)

• Sitting

• Bending

• Lifting

• Pushing

• Pulling

• Walking

• Stooping

• Standing

• Turning

Dexterity: (Ability to manipulate objects)

• Reaching

• Grasping

• Handling

Visual: (Ability to recognize, register, and respond)

• Color recognition

• Depth perception

• Reading / Close-up work

• Graphing

• Calibration

Communication: (Ability to understand, respond and translate into action)

• Communication

Environmental Conditions
(positions classified with this job-code may require work in or near the following environmental conditions)

Noise:

• Normal office environment

Vibration:

(None)

Atmospheric Conditions:

(None)

Hazards:

(None)

Work Activities

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Knowledge

Medical Terminology— Knowledge of the information and terminology used to enter patient care data. This includes patient demographics, clinical information, specimen source, and test(s) orders from specimen requisitions.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data, property, and institutions.

Pattern Recognition — Focusing on the recognition of patterns and regularities in data generally aiming to provide a reasonable answer for all possible inputs and to perform "most likely" matching of the inputs, taking into account their statistical variation.

Computers and Electronics — Knowledge of computer software applications.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Skills

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Attention to Detail – Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Time Management — Managing one's own time and the time of others.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking — Talking to others to convey information effectively.

Abilities

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Qualifications

The Implementation Manager is responsible for managing cross-functional resources and processes to ensure that our implementations are delivered on time and in scope, culminating in successful integration with regular operating processes. The Implementation Manager owns all aspects of an implementation project’s organization, timeline, and delivery. The Implementation Manager collaborates across other departments and divisions, facilitates project meetings, and communicates project status and reports.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS

• Coordinate with cross functional resources. Lead projects from requirements definition through deployment by identifying schedules, scope, budget estimation, and project implementation plans.
• Work with the project owners to identify and track project milestones.
• Facilitate and run various project and/or departmental meetings.
• Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to implementation expectations.
• Build and maintain project plans keeping the project portfolio current to facilitate periodic status reports to PathGroup’s Project Owners, Stakeholders and Executive Management.
• Work with the Developers, QAs & BAs, and Client Integration teams to understand Project and PathSys release implementation requirements.
• Work directly with the PathGroup Business Analysts (BAs) to ensure adequate documentation is created for each project.
• Work with stakeholders to ensure the appropriate resources get assigned to perform User Training.
• Travel may be required to the local implementation site to facilitate and coordinate with the cross functional implementation team.
• Perform all job responsibilities in alignment with the industry’s best security practices and regulatory guidelines to protect confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

EDUCATION & LICENSURE:

• A bachelor’s degree is required or the equivalent combination of education and experience.

• Project Management Professional (PMP) or related certification is a plus.

REQUIREMENTS:

• Five+ years of prior job-related experience.
• Knowledgeable in Project Management concepts, practices, and procedures.
• Exceptional attention to detail and meticulous organization.
• Flexible and adaptable to assume new responsibilities as priorities change.
• Proficiency in critical thinking and problem solving.
• Proven success working with all levels of an organization.
• Excellent written and verbal communication skills.
• Solid presentation skills.
• Strong relationship-building skills, including the ability to perceive and resolve conflict and tension.
• Collaborative work style. Ability to influence without having direct authority.
• Initiative-taking, proactive, and independent, with the ability to work on a team.
• Knowledge on the use of industry standard Project Management tools.
• Ability to work on multiple projects simultaneously.
• Medical and healthcare field experience is a plus but not required.

NON-ESSENTIAL FUNCTIONS:

• Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.

PHYSICAL, MENTAL DEMANDS, AND WORKING CONDITIONS:

Job Requirements

Physical Requirements
(positions classified with this job-code may require many or all of the following physical requirements)

Mobility: (Ability to assist in the movement of objects)

• Sitting

• Bending

• Lifting

• Pushing

• Pulling

• Walking

• Stooping

• Standing

• Turning

Dexterity: (Ability to manipulate objects)

• Reaching

• Grasping

• Handling

Visual: (Ability to recognize, register, and respond)

• Color recognition

• Depth perception

• Reading / Close-up work

• Graphing

• Calibration

Communication: (Ability to understand, respond and translate into action)

• Communication

Environmental Conditions
(positions classified with this job-code may require work in or near the following environmental conditions)

Noise:

• Normal office environment

Vibration:

(None)

Atmospheric Conditions:

(None)

Hazards:

(None)

Work Activities

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Knowledge

Medical Terminology— Knowledge of the information and terminology used to enter patient care data. This includes patient demographics, clinical information, specimen source, and test(s) orders from specimen requisitions.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data, property, and institutions.

Pattern Recognition — Focusing on the recognition of patterns and regularities in data generally aiming to provide a reasonable answer for all possible inputs and to perform "most likely" matching of the inputs, taking into account their statistical variation.

Computers and Electronics — Knowledge of computer software applications.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Skills

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Attention to Detail – Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Time Management — Managing one's own time and the time of others.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking — Talking to others to convey information effectively.

Abilities

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).