Payhawk

Implementation Manager, Spanish Speaking

Payhawk  •  Barcelona, ES (Onsite)  •  6 hours ago
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Job Description

Company Mission

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, it is about continual learning and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us.

About the role

At Payhawk, our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are not only responsible for onboarding and technical setup but also for ensuring that customers extract maximum value from Payhawk. By combining a deep understanding of Payhawk’s platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption, and contribute to customer success.

Responsibilities

Customer Onboarding and Implementation:

Driving Customer Adoption

Customer Success and Retention:

Continuous Improvement:

Collaboration and Knowledge Sharing:

Requirements

  • 2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
  • Tech savvy with an ability to fully understand our software
  • You have Native/Near native level of Spanish
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
  • Excellent organisation skills and detail oriented
  • Fast learner and capable to keep up with a fast growing environment
  • Ability to prioritise and multitask with clients and colleagues
  • Experience in the fintech industry is preferred

Company Benefits

  • 30 days holiday paid leave
  • A week exchange policy to another Payhawk office (London, Berlin, Sofia, Amsterdam, Paris)
  • ClassPass card fully funded by us
  • Regular team-wide events
  • 150EUR of monthly commuting allowance

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Payhawk

About Payhawk

Payhawk is an AI-native spend management platform that orchestrates global money across Bills, Cards, Expenses, Travel, and Procurement for maximum control, automation and savings. It provides a global money account on top of your ERP combined with agents enforcing rules, policies and budgets on every payment while giving employees effortless spending experience. Headquartered in London with 9 offices across Europe and the US, Payhawk serves mid-market and enterprise companies in 32+ countries.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
London, GB
Year Founded
Unknown
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