Implementation Manager, Japan | Make Every Implementation a Success Story.
Love technology and love delivering results? Are you a project leader ready to join a fast-moving growth company transforming the way the world's businesses travel?
At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!
About the Opportunity
As an Implementation Manager for Japan, you'll be responsible for leading critical client implementation projects on a national, regional and global level, owning end-to-end delivery from solution design through to operational use. You'll combine project leadership with hands-on technical delivery, managing coordination between clients and internal FCM stakeholders while configuring FCM technology solutions to ensure a smooth transition to business as usual.
We are looking for a customer-centric project leader with strong technical expertise who is ready to make a real impact in a highly visible role. Acting as the bridge between Sales, Solution Consulting, Support, Product and Operations, you'll work directly with clients to gather requirements, configure platforms, manage onboarding and change initiatives, and ensure solution integrity, client readiness and successful adoption throughout the implementation lifecycle.
What You Will Do
Who We're Looking For
Our FCM Difference
We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:
At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.
Make every implementation a success story. Apply now!
#LI-KM1#FCMAS#LI-Onsite
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
