Job Description

This is a temporary role with the potential to become permanent.

The Implementation Manager (IM) is responsible for managing customer implementations from contract signature through successful completion, acting as the project manager and primary delivery lead throughout the process.

The IM ensures projects are executed according to agreed timelines, scope, and customer expectations. The role plays a key part in delivering early customer value, coordinating internal and external stakeholders, and enabling a smooth transition to Customer Success ownership after implementation.

What's in it for you?

• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching, and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We offer a flexible setup because we believe you know best how to structure your work. Once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring — we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

What you'll do

Implementation Project Management

• Manage end-to-end implementation projects for assigned customers
• Own and maintain the Implementation Statement of Work, project plans, and defined milestones and timelines
• Coordinate tasks, dependencies, and resources throughout the implementation lifecycle
• Own and drive Time-to-Value as a core performance metric for assigned accounts
• Monitor progress, identify risks, and escalate issues when required — including named ownership of escalating churn or downsell risk on Enterprise and Upper Mid-Market accounts
• Adjust plans as needed to ensure successful delivery

Success Criteria & Customer Alignment

• Validate the customer's solution expectations and align on what success looks like for their implementation
• Define and document the customer's success criteria and definition of done
• Ensure outcomes are tracked toward time-to-value and platform adoption
• Apply change management best practices to help customers navigate the organizational and process shifts that come with adopting Trackunit's platform

Customer Communication & Engagement

• Serve as the primary customer contact during the implementation phase
• Lead all customer meetings throughout the implementation phase to align on goals, scope, timelines, and responsibilities, and to progress open deliverables
• Provide regular status updates and progress reporting to customers
• Support issue resolution and manage customer expectations throughout the project

Technical & Solution Understanding (Applied)

• Maintain a solid working understanding of Trackunit products and solution architecture
• Understand how solution components interact and impact implementation delivery
• Collaborate closely with Hardware and Platform subject matter experts on technical requirements and dependencies
• Translate technical considerations into clear project actions and customer communication

Cross-Functional Coordination

• Coordinate with internal stakeholders including CSMs, Commercial, Marketing, and Hardware & Platform teams
• Ensure relevant teams are informed of implementation progress, risks, and milestones
• Support alignment across teams to enable smooth execution and a handover that enables CSM to pursue adoption and expansion opportunities
• Act as a mobilizer to ensure the right resources are engaged at the right time

Continuous Improvement Contribution

• Identify common implementation challenges and improvement opportunities
• Share insights and feedback to support refinement of implementation processes and best practices
• Contribute to team knowledge, documentation, and standard ways of working

Who you are

Skills and Experience

Experience in customer-facing project management, implementation, or delivery roles; strong organizational and communication skills; ability to manage multiple stakeholders and priorities simultaneously; comfort working in technical or product-led environments; experience with change management methodologies; a structured, detail-oriented, and customer-focused mindset.

Don't meet every single requirement? No worries — this is what we're looking for ideally, but if you're excited about this role and your experience doesn't align perfectly with every qualification, we still encourage you to apply.

Your impact and scope

Business Impact

The role primarily has an operational and tactical impact at the individual customer and project level, directly influencing time-to-value, customer satisfaction, and the quality of the handover to Customer Success.

Communication and Collaboration

The IM interacts internally with CSMs, Commercial, Marketing, and Hardware & Platform teams, and externally serves as the primary customer contact during implementation. Communication is focused mainly on informing and advising, including leading all customer meetings and providing status updates.

Problem-Solving and Development

The role addresses day-to-day implementation challenges such as risks, scope changes, and coordination issues, generally within established methodologies and playbooks. The IM also contributes improvement ideas based on recurring implementation challenges but does not own process redesign.

Tools & Systems

Asana, Planhat, Salesforce, Slack, Linear, Outlook, and Zoom

Decision-Making and Responsibility

The IM delivers implementations independently within defined frameworks and established methodologies, escalating risks and issues appropriately rather than resolving all issues unilaterally. Decisions are generally operational and project-level rather than strategic.

Scope of the Role

This is an individual contributor role with no direct people management responsibility. Scope is defined by an assigned portfolio of customer implementations rather than by geograph[remainder of source sentence missing].

Coming Together To Connect Construction

We're committed to construction — one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and shaping the agenda for an entire industry on a global scale.

We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products — it's a way of life at Trackunit. We're proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.

The question is: Are you in?