Job Description

The Opportunity:

Key Responsibilities:

• Install, configure, and validate SPHEREboard components, including connectors, agents, and data collectors.
• Integrate SPHEREboard with Active Directory, Azure AD, Okta, LDAP, cloud platforms, and data repositories.
• Execute technical implementation tasks according to project timelines and requirements.
• Validate proper data ingestion, normalization, and visualization within SPHEREboard.

• Collaborate with the client and internal teams to collect technical and security requirements.
• Analyze existing infrastructure and identify integration points with SPHEREboard.
• Document all environmental configurations and technical assumptions.

• Diagnose and resolve deployment issues related to network access, authentication, data pipelines, and connector configurations.
• Work with Engineering and Product teams to escalate and resolve complex technical problems.
• Implement solutions with a security-first mindset and in compliance with client policies.

• Create and maintain technical documentation for each deployment, including environment details, integration steps, and validation results.
• Contribute to internal knowledge bases, deployment guides, and reusable scripts.
• Provide feedback to Product and Engineering on platform usability and deployment challenges.

• Work under the direction of the Implementation Manager to execute scoped tasks and report status.
• Participate in internal stand-ups, client check-ins, and retrospectives.
• Support training and knowledge transfer to customer administrators’ post-deployment.

Why Join Us:

• Deployment quality and accuracy (e.g., data integrity, connector success rate).
• Time-to-completion of assigned implementation phases.
• Client satisfaction with technical execution.
• Frequency and resolution time of escalated technical issues.
• Adherence to internal processes, documentation, and quality standards.

About Sphere: