Job Description

Job purpose: 

• The primary responsibility of the Implementation
  Engineer is the installation, configuration and fault management in highly complex environments within a
  technology domain.
• This includes remotely supporting clients within service
  level agreements (SLAs) to install and configure software and hardware, resolve
  incidents, perform root cause analysis and adhere to any related processes such
  as change management.
• Responsible for setup and installation of technical
  systems, applications, or process designs for clients purchased or outsourced technology and business process
  solutions.
• Works directly with client to manage initial access, map and transfer data, create process
  documentation, and train or coordinate training for client users.
• Tests and troubleshoots functionality of
  installed systems; identifies and documents technical issues to be escalated to product and system integration
  teams for resolution.
• Provides feedback based on client experiences to product and professional services
  teams for product and process improvements. May work directly with clients on-site or provide
  installation support remotely

Key
Roles and Responsibilities

• Interact with clients on highly complex requirements of
  a solution.
• Escalate unresolved problems and issues to the relevant
  third parties or specialists.
• Assume responsibility for the co-ordination of the
  activities of the engineers, in line with performance targets, leading by example and monitoring the quality
  of engineer's and technician's work when required.
• Write reports and complete and maintain project
  documentation.
• Recommends improvements to standard operating procedures
  relating to installations
• Act as coach and mentor to junior engineers.
• Included in highly complex design work, with input to
  the design expected.
• Expected to work independently and take ownership of
  relevant technologies according to domain or specialization.
• Monitors the quality of work produced by junior
  engineers and makes recommendations for ·continuous improvement.

Knowledge,
Skills and Attributes

• Deep understanding and appreciation of technical design
  and business principles
• Sound project skills which are demonstrated in the
  execution of installations and other assignments
• Demonstrate customer engagement skills
• Demonstrate relevant domain specialist knowledge and
  expertise
• Excellent verbal communication skills
• Client focused and display a proactive approach to
  solving problems
• Ability to coach, mentor and provide guidance to team
  members
• Excellent understanding of project management principles

Required
Knowledge and Experience

• Extensive work experience in an implementation
  engineering role (+8 years)
• Specialist Networking knowledge and experience essential
• Experience engaging with clients and conducting
  technical discussions and workshops
• Excellent administration and documentation experience

Academic
Qualifications and Certifications and Implementation Experience:

• Computer Science / Information Technology Degree or
  equivalent together with specialised training.
• CCNP or CCIE Certification
• Experience deploying Cisco DNAC
• Experience deploying SD-WAN (Cisco, Meraki, Fortinet)
• Experience deploying Meraki
• Experience deploying AirOS and 9800 WLCs
• Experience deploying F5
• LAN Switching, Wireless, WAN protocols. IP Routing
  protocols (OSPF, EIGRP, BGP) and ACI

Requirements
Academic Qualifications and Certifications and Implementation Experience:

• Tacacs, ISE, radius
• Qos
• IP
  SLA
• SNMP
• AAA
• VTP
• Access
  lists
• Stacking
• Aruba
  switches and WLC
• AWS
• Azure