Job Description

Implementation Coordinator - Dublin

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

Meet the team

Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving, and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact, and revolutionise the way we work.

With a strong foundation of knowledge, support, and resources at your fingertips and exposure to all aspects of our business, you’ll find the perfect jumping on point with room to grow in new and surprising directions.

Whether you’re looking for a leg up in a new industry or building your skills to explore your next career move, you’ll be right at home in a fast-moving business that values initiative, hard work, and innovative thinking.

Requirements

What you'll do

• To be the one LEAP point of contact for SME clients throughout their LEAP implementation
• Set expectations about the data transition and implementation
• Maintain successful relationships with external Consultants
• Control risk and minimise uncertainty for clients
• Manage pipeline and make sure projects are completed to a high standard
• Attend installation, obtain data sign off & successfully hand over to Client Success Manager
• Evaluate implementations and provide feedback on areas of improvement

What you'll bring

• Minimum of 3 years working in a similar role, preferably in SaaS
• Demonstrated organisational and time management skills, as well as the ability to meet deadlines.
• Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role.
• Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment.
• Ability to work both autonomously and within a team environment.
• Self-motivated to innovate within the job and look for new opportunities both within the team and the Partner Network.
• Ensure ongoing conformity with organisational security policies, standards, procedures, and control frameworks, including risk management and incident management processes

o LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we encourage you to still submit your application.

Benefits

What you'll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• €93 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Regular socials

Life at LEAP
Discover the human side of cutting edge LegalTech

Life at LEAP

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Closing Date: Friday, 31st July

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.