Job Description

We are seeking a proactive and detail-oriented Implementation Coordinator to ensure successful execution of processes and schedules. This role is responsible for coordinating and overseeing the implementation of new projects, products, or software. This includes working with cross-functional teams, monitoring timelines, and ensuring project goals are met. This role is onsite 5 days a week at our Richardson, Texas location.

Key Responsibilities:

• Serve as subject matter expert for all data aspects of customer onboarding and migrations
• Engage in process change discussions, collaborating with stakeholders and leadership to ensure a smooth team adoption of new workflows
• Configure data with support systems and tools
• Provide recommendations to resolve individual barriers or issues
• Provide regular and timely communication to internal staff, partners, and clients
• Lead strategy discussions with cross-functional collaborators to solve data or process gaps
• Document onboarding trends and proactively work with leadership to develop strategies and solutions to problems
• Ensure successful cutover through effective planning
• Gather client feedback on overall project support
• Perform data audits to verify accuracy and integrity

Qualifications

Education

Bachelor’s degree in business administration, operations management, or related field.

PMP or Scrum certification a plus but not required

Experience

Minimum of 1-2 years in operational, project management, or software implementations.

HOA industry background a plus.

HOA software experience a plus.

Skills

• Excellent problem-solving skills and the ability to manage client escalations effectively required
• Proven experience in process improvement and workflow documentation required
• Strong communication and stakeholder engagement skills required
• Ability to track, analyze, and report on key performance metrics required
• Strong intermediate to advanced Excel and other MS office skills required
• Excellent time management skills
• Ability to work efficiently both independently and in group environments
• Ability to maintain confidentiality required

Other Requirements

• Travel required, must have ability to possess or maintain a valid passport to travel outside of the US as needed