Job Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji—day and night.

• Handle and complete POS implementation projects for F&B operations across hotel and restaurant environments, both on-site and remotely.
• Understand and analyse customers' needs, requirements and operational workflows in order to install, set up and configure the POS solutions on-site, which includes equipment such as servers, workstations, printers, peripheral devices, system & database configuration and menu items setup.
• Conduct site surveys, on-site system testing and readiness checks to ensure successful deployment.
• Provide end-user training, operational guidance and on-site technical support during go-live, and post go-live technical support as required.
• Prepare basic implementation documentation materials.
• Liaise with internal Product, Support and Development teams to escalate customers' additional functional requests, resolve implementation issues and ensure alignment.
• Advise and provide answers or best practices to customers on operational and application-related questions.

Qualifications

• Bachelor's degree in hospitality, business or a related technical field
• 2-5 years of relevant experience in POS implementation, hospitality IT projects and user training.
• Hands-on experience implementing F&B POS systems or hotel technology solutions.
• Strong working knowledge/ skills of Windows environments in enterprise-level projects.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word, Project and PowerPoint.
• Ability to quickly learn the Company's various IT solutions and products, and to handle system installation.
• Strong communication and interpersonal skills, with the ability to build effective relationships with customers and internal teams.

Additional Information

• Willingness to work outside standard business hours, including weekends and public holidays, when project schedules require.
• Comfortable working in a multicultural environment.
• Availability for after-hours on-call support when needed.
• Willingness to travel locally and overseas for project deployments when needed.

Interested?

We look forward to your application, including your possible starting date and salary expectations.