Job Description

At ADP we are driven by your success. We value your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven & Social Responsibility.

POSITION SUMMARY:

As an Implementation Consultant, you will serve as the primary consultant and trusted advisor for new clients throughout their onboarding journey. You'll partner with clients to understand their business objectives, workforce management processes, and operational requirements, then develop and execute implementation plans that drive successful adoption of the ADP WorkMarket platform. WorkMarket helps organizations efficiently onboard and pay independent contractors while supporting the client’s independent contractor workforce compliance. You will configure solutions, validate business requirements, manage project milestones, and deliver client training to ensure a seamless implementation experience. Combining analytical, consultative, and project management skills, you'll help clients simplify complex workforce processes and confidently leverage WorkMarket to achieve their business goals.

RESPONSIBILITIES:

• Lead end-to-end implementations of ADP WorkMarket, serving as the primary point of contact throughout the onboarding journey
• Partner with clients to understand business objectives, workforce management processes, and operational requirements
• Collaborate with Sales, Solutions Engineering, and Customer Experience teams to ensure alignment and successful client outcomes
• Translate client requirements into effective platform configurations and implementation plans
• Apply industry and product expertise to design and optimize client solutions and system configurations
• Deliver customized training and best-practice guidance based on each client's business requirements
• Manage implementation milestones and coordinate go-live activities to ensure timely project completion
• Drive successful client adoption and readiness by ensuring customers are prepared to effectively use WorkMarket at go-live
• Build trusted client relationships through proactive communication and successful project delivery
• Identify implementation challenges and partner with clients, Sales, and internal stakeholders to develop effective solutions
• Guide clients through implementation, go-live, and transition to Customer Experience for ongoing support and success
• Maintain expertise in WorkMarket implementation methodologies, ADP products and services, and industry best practices
• Participate in internal process improvement projects as needed

Qualifications

PREFERRED QUALIFICATIONS:

• 2+ years of experience working in a Business-to-Business client implementation, consulting, project management, account management, or customer success environment
• Bilingual (English/Spanish) preferred, with the ability to support client communications, training, and implementation activities in both languages
• Experience leading SaaS software implementations or customer onboarding projects preferred
• Experience managing complex project plans and coordinating multiple client stakeholders
• Demonstrated ability to quickly learn and adopt new technologies and software platforms
• Comfortable working in a lightly structured and dynamic environment, while adapting implementation strategies, configurations, and training approaches based on client needs
• Proven ability to build trusted relationships with clients and key stakeholders
• Proven ability to prioritize competing demands and manage multiple client engagements effectively
• Ability to influence and guide clients toward achieving project milestones and implementation goals
• Must be comfortable working in a performance-based environment while demonstrating high ethical standards
• Strong analytical, organizational, and time management abilities
• Excellent verbal, written, and presentation communication skills
• Proficiency with Microsoft Office and other business productivity tools

About ADP

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

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