Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the Role

We are looking for a bilingual Implementation Consultant to guide customers through the successful implementation of Powerpay. In this role, you will work closely with new clients to understand their payroll requirements, configure solutions, manage implementation activities, and support them through a successful go-live experience.

This role is ideal for someone who enjoys solving problems, working with data, learning new technology, and helping customers navigate change. Successful consultants are analytical, customer-focused, organized, and comfortable managing multiple priorities in a fast-paced environment.

What You Will Do

• Lead multiple customer implementations from kickoff through successful go-live.
• Act as the primary point of contact for customers throughout the implementation journey.
• Gather and analyze customer payroll requirements and translate them into system solutions.
• Configure and validate payroll data to ensure accuracy and completeness.
• Guide customers through testing activities and payroll validation.
• Identify risks, troubleshoot issues, and work with internal teams to resolve challenges.
• Provide clear and proactive communication on project status, timelines, and next steps.
• Train customers on Powerpay functionality and support them during their first live payroll.
• Build strong working relationships with customers and internal stakeholders.
• Ensure implementation timelines, milestones, and deliverables are met.
• Manage multiple implementation projects simultaneously while maintaining a high level of quality and customer service.
• Contribute to process improvements, best practices, and knowledge sharing across the team.

What Success Looks Like

• Customers transition to Powerpay confidently and successfully.
• Implementation projects are delivered on time and with a high degree of accuracy.
• Risks and issues are identified early and managed proactively.
• Customers receive clear guidance, timely communication, and a positive implementation experience.
• Strong partnerships are built with customers and internal teams.
• Continuous improvements are identified to enhance implementation quality and efficiency.

What We Are Looking For

• Bilingual communication skills in English and French (written and verbal).
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to interpret customer requirements and recommend practical solutions.
• Excellent communication and relationship-building skills.
• Strong attention to detail and commitment to quality.
• Interest in technology, software, and digital tools.
• Ability to learn new systems, processes, and product functionality quickly.
• Confidence working with data, reporting, and Microsoft Excel.
• Strong organizational and time management skills.
• Ability to manage multiple projects and competing priorities.
• A proactive, customer-focused mindset with a strong sense of ownership and accountability.
• Comfortable working independently while collaborating effectively within a team environment.
• Flexibility to support customers across Eastern and Pacific time zones (night-shift).

Experience and Education

• Diploma, degree, or equivalent experience in Business, Human Resources, Payroll, Finance, Accounting, Information Technology, or a related field.
• Experience in payroll, HR technology, software implementation, customer onboarding, client services, business analysis, or a related field.
• Experience working with SaaS platforms or cloud-based software solutions is preferred.
• Payroll experience or willingness to complete payroll-related training is considered an asset.
• Experience with payroll or HR software implementations is an asset.

Key Behaviours We Value

• Customer-focused and committed to delivering successful outcomes.
• Curious, analytical, and motivated to solve complex problems.
• Accountable and reliable in delivering on commitments.
• Adaptable and comfortable navigating change and ambiguity.
• Collaborative and supportive of team success.
• Proactive in identifying risks, opportunities, and process improvements.
• Focused on continuous learning and professional growth.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process