Job Description

Implementation Consultant

Reporting To: Head of Implementation and Training

Location: Remote, North England Based – with travel to customer site

Job Type: Full Time 37.5 hours a week

Our Purpose: A Better Life for Everyone

Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co-produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with.

We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.

Our Ecosystem

At Nourish, you will contribute to a sophisticated ecosystem that includes:

• Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals
• The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party systems to ensure seamless data syncing and interoperability across the care journey.

Our Culture & Values

We look for people who align with the way we work. If you join us, you are joining a culture defined by:

• Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support
• Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.
• Collective Effort: We help each other out because we know that when one person wins, we all win. It’s "all hands-on deck" - everyone is in it together.
• Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.
• Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.

The Team & Role

Sitting within the Professional Services Department, the Implementation and Training team is responsible for the delivery of fully configured customer environments within our product ecosystem, ensuring that our customers achieve strong adoption and are fully trained.

As an Implementation Consultant, you will own requirements capture, solution design, configuration build, and internal testing. You will be a functional and technical expert, contributing to continuous improvement across design, configuration, and onboarding processes.

Key Responsibilities

• Travel to customer site and deliver training / orientation and run design workshops.
• Conduct requirements capture and produce solution design documentation.
• Build and configure customer instances, workflows, and settings.
• Conduct internal testing and ensure readiness for UAT.
• Prepare and deliver a clear configuration handover to the Training Specialist, ensuring the build aligns with the agreed training approach and customer workflows.
• Maintain and evolve design templates, configuration standards, and best practice materials.
• Contribute to continuous improvement of design processes and onboarding playbooks.
• Provide cross cover for Technical Integrations Manager tasks (token/key setup, data validation).
• Support low touch implementations end to end.
• Track time and maintain 70% billable utilisation, escalating risks proactively.

Requirements

• Proven experience configuring SaaS or software products, with strong understanding of solution design, workflow configuration, and system behaviour across a multi product ecosystem.
• Strong analytical and problem solving skills, able to interpret requirements, diagnose configuration issues, and translate customer needs into scalable system designs.
• Excellent documentation discipline, with the ability to produce clear, structured design artefacts and maintain configuration standards and templates.
• Understanding of data structures, validation, and basic data analysis, with the ability to support integration adjacent tasks such as token/key setup and data checks.
• Strong communication and interpersonal skills, able to engage confidently with customers and internal teams and adapt style for technical and non technical audiences.
• Experience collaborating with Project Managers, Trainers, Technical Integrations, and Support teams to ensure aligned delivery and smooth handovers.
• Ability to work effectively in fast moving environments with evolving processes, demonstrating adaptability, ownership, and attention to detail.
• Familiarity with the Health & Social Care sector or digital care planning solutions is beneficial.
• Strong organisational and workload management skills, capable of balancing multiple builds, deadlines, and customer priorities.
• Comfortable working closely with software products, including understanding configuration impacts, dependencies, and system limitations

Nourish Benefits

• Annual Leave: 25 days basic + Public Holidays + an extra day for your Birthday.
• Service-Related Leave: 1 extra day for each completed year of service (up to 5 additional days).
• Health & Wellbeing: Private Medical Insurance (including a personal health fund), Health & Wellbeing platform with 24/7 GP access, and an Employee Assistance Programme (EAP).
• Family & Security: Enhanced Maternity Leave, Group Life Assurance, and Pension Contribution.
• Growth & Connection: Regular career reviews, Referral Bonus schemes, and social events throughout the year.

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check, references, and receipt of appropriate Right to Work documents.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities, and styles.