InspHire

Implementation Consultant

InspHire  •  Tel Aviv, IL (Onsite)  •  4 hours ago
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Job Description

An Israeli company that enables to easily build, run, and scale dream workflows on one platform is growing and looking for an Implementation Consultant to join its team. You'll work closely with customers to implement the platform to help their business needs and challenges.

About The Role

  • Take ownership of new accounts and manage their onboarding
  • Build strong relationships with clients to understand their needs and ensure their success with the platform
  • Act as a project manager to ensure timelines are met
  • Serve as the main point of contact throughout onboarding and also liaison between clients and the rest of the teams
  • Work with customers to build their most time-sensitive workflows into the platform and ensure there is a clear end-user training plan for those workflows.
  • Empower customers to connect their goals and challenges with the solution in the platform
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the company's product
  • Build, own, and execute client success and onboarding plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent the voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Your Experience & Skills

  • 3-5 years experience in a Customer Success/ Account Manager position 
  • Native English speaker.
  • Strong customer-facing and presentation skills with the ability to establish trust and credibility 
  • Ability to work in a high volume environment
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • BA or BS degree
  • Experience working with Web development frameworks, JavaScript, HTML, CSS, and REST API - GraphQL is an advantage
InspHire

About InspHire

InspHire is a people-focused recruitment consultancy specializing in recruiting talent in the Internet industry in Israel and abroad. We provide exceptional, personalized customer service to our clients and deliver world-class recruitment services since 2017. Whether you’re a job seeker or an employer, InspHire’s passionate team of professionals is dedicated to your success.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Haifa, IL
Year Founded
2017
Website
insphire.co.il
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