Job Description

Join a team where your skills create measurable results, build lasting customer partnerships, and drive meaningful business outcomes every day.

The role is responsible for pre-implementation data gathering and validation for TrueCommerce clients and trading partners. They will act as the primary contact throughout the pre-implementation process, up to the point of handover to the implementation teams. This position works with clients, customers, retailers, 3rd party IT consultants and internal teams. This key resource will be responsible for ensuring that all information and pre-implementation milestones have been met, so that follow-on teams can complete their work. The position is ideal for individuals who are organised, enthusiastic, and passionate about delivering an excellent customer experience.

What you'll do

Facilitate the EDI pre-implementation process for TrueCommerce customers

• Serve as the primary point of contact for the customer during the pre- implementation process.

• Capable of working on multiple projects and with multiple clients and/or partners.

• Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members.

• Identify and communicate issues and escalate to Manager and/or appropriate parties.

• Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams.

• Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools.

• Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving.

• Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover.

• Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams.

Work cross-functionally to ensure client satisfaction

• Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover.

• Prioritize tasks to meet customer expectations.

• Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over.

• Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover.

Provide timely project status updates and reporting

• Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties.

• Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.

Who You Are

• BA, MBA, Certification in IT, Accounting, or similar work experience, ideally 1-2 years.

• Enthusiasm to learn and get involved in pre-implementation, data gathering or intake tasks, with a willingness to take ownership, under guidance.

• Confidence to act as a point of contact for customers during the pre-implementation phase, with a friendly and professional manner across calls, emails, and other communications.

• Well organised, with the ability to juggle multiple tasks and stay on top of the details in a busy environment.

• An aptitude for gathering, documenting and validating customer requirements or specifications in an accurate and organised way.

• A keen eye for detail when checking data or working with customers to collect and confirm information.

• Experience with Microsoft Office and internet applications is required.

• Excellent written and verbal communication skills, with the confidence to interact professionally with customers andColleagues.

• Highly organised, with strong time management and the ability to prioritise and follow tasks through to completion.

• Enthusiastic, positive, and eager to learn, with a genuine passion for delivering excellent customer experience.

Benefits

• Pension with Royal London
• Life Insurance/Assurance
• Dental for Employee
• Healthcare for you and your family
• Free Health-Assessment with Aviva
• Access to 100s of discounts via two platforms
• EAP with Aviva
• Cycle to work

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.