Job Description

• Configure and build customer communications across supported platforms and channels in strict accordance with documented specifications and approved solution designs.
• Execute builds with a high degree of precision, ensuring correct logic, variable usage, conditional flows, language handling, and channel-specific behavior.
• Validate that builds function as intended across all documented scenarios without relying on assumptions or undocumented logic.

• Own internal QA for all assigned builds, including full functional testing of every documented workflow, path, keyword, variable, and supported language.
• Develop and execute structured test plans that clearly demonstrate pass/fail outcomes rather than informal or subjective validation.
• Ensure QA includes happy paths, edge cases, exception handling, and failure scenarios as appropriate to the build.
• Partner with a second builder when required to perform peer QA validation, reinforcing the dual-layer QA model and eliminating single‑point quality risk.
• Validate fixes after defect remediation to confirm issues are fully resolved before progressing to UAT or release.

• Proactively identify build defects, configuration errors, or functional gaps during execution and QA.
• Distinguish between build-related defects and specification-related issues, escalating specification gaps or ambiguities early to prevent rework.
• Take ownership of build-caused defects through resolution, including correction, retesting, and documentation.

• Document build outcomes, QA results, defects, and retest confirmations directly within delivery tickets to provide clear traceability.
• Ensure testing evidence is sufficient to demonstrate that requirements were met and validated prior to UAT.
• Maintain clear artifacts that support auditability, handoff clarity, and future supportability.

• Support client-facing UAT by resolving build-related issues quickly and accurately.
• Validate that any UAT-driven changes are correctly implemented and fully tested before redeployment.
• Partner with ICs, QA, and delivery stakeholders to ensure clean handoffs and predictable release readiness.

• Follow established SOPs, QA standards, and testing expectations consistently across all builds.
• Participate in ongoing quality initiatives aimed at reducing defects, minimizing rework, and improving delivery predictability.
• Surface recurring quality issues, build risks, or process gaps to leadership to support continuous improvement efforts.

• Strong attention to detail with a demonstrated ability to deliver accurate, error‑free work.
• Proven ability to perform structured, methodical QA testing and clearly document results.
• Comfortable executing work from written specifications and identifying gaps or inconsistencies without relying on assumptions.
• Ability to reason through complex logic, workflows, and conditional behavior.
• Strong written communication skills for documenting defects, test outcomes, and technical notes.
• Ability to collaborate effectively with peers in peer‑QA and shared ownership models.
• Strong sense of accountability for quality, accuracy, and completeness of work.

• Bachelor’s degree or equivalent practical experience.
• 3–5 years of experience in implementation, configuration, QA, or technical operations roles.
• Demonstrated experience building and testing software-based workflows or communication systems.
• Experience working in ticket‑based delivery environments with documented processes.
• Healthcare or regulated-industry experience preferred.