Job Description

Responsibilities

• Applies detailed knowledge of Altera’s products and solutions, including Paragon, within specific domains, functional, or specialty areas to implement and support Altera software at client sites
• Collaborates across Altera teams to help deliver client solutions and successful project outcomes
• Performs all project workplan tasks for assigned role in accordance with contracted project scope
• Performs system configuration tasks and provides system configuration consultation to clients
• Provides workflow consultation and guidance in line with Altera recommendations and best practices
• Identifies, resolves, and/or appropriately escalates system and workflow issues that arise throughout an implementation project
• Provides activation and go-live support
• Meets or exceeds utilization targets set by the organization
• Sets appropriate expectations with clients and manages them throughout the project lifecycle
• Executes all tasks related to a contracted project role independently, with limited support or mentorship as needed
• Provides feedback to appropriate internal organizational groups on software and methodology improvements
• Facilitates the process of defining client expectations by asking key questions that help clients identify and articulate their needs
• Build trust by communicating effectively with clients regarding issues, concerns, and recommendations
• Develops and presents recommendations that address key client objectives

Qualifications

Academic and Professional Qualifications

• Bachelor’s Degree or equivalent work-related experience

Experience

• 4–7 years of relevant work experience
• Advanced knowledge of Altera solutions and Paragon products preferred
• Experience with software implementation, workflow consulting, system configuration, and client support

Travel Requirements

• International travel may be required
• Up to 80% travel may be required

Working Arrangements

• Standard work week or as defined by assignment requirements
• Primarily working in a standard office environment or remotely
• May require after-hours, on-call support, and/or holiday coverage