Job Description

At KMS Technology, we are dedicated to delivering cutting-edge solutions and services that empower businesses to achieve their goals. Our team is composed of highly skilled professionals who are passionate about technology and innovation. We provide a dynamic and collaborative work environment where you can grow your career and make a significant impact.

As an Implementation Consultant (IC), you are the strategic architect of client success, ensuring a software suite is deployed with precision and high-value alignment. You act as the critical bridge between complex clinical trial requirements and technical execution. Your mission is to lead customer enablement by translating business needs into robust system configurations while adhering to Good Clinical Data Management Practices (GCDMP). You will serve as a subject matter expert, guiding clients through workshops, specification agreements, and the modernization of their clinical data workflows.

Responsibilities

Strategic Implementation & Consulting

• Solution Leadership: Lead the configuration and enablement of the software, translating intricate customer needs into functional clinical system solutions.

• Technical Consulting: Act as a trusted advisor to clients, providing data-driven guidance on best practices for software implementation to maximize ROI and operational efficiency.

• Specification Management: Author and adapt comprehensive functional specifications and test cases based on unique client requirements for both core products and custom integrations.

• Project Governance: Manage multiple concurrent customer-facing engagements, ensuring all deliverables meet Project Management timelines, budget constraints, and agreed-upon scopes.

Cross-Functional Collaboration & Mentorship

• Team Development: Support and mentor junior team members (AICs) and new hires, taking accountability for the quality of delivery and fostering professional growth.

• Stakeholder Alignment: Facilitate seamless communication between R&D, Developers, and Project Managers to resolve configuration issues, UAT blockers, and system bugs.

• Training & Enablement: Lead in-person and remote client workshops; support the Training Group in developing and delivering high-impact internal and external course materials.

• Operational Excellence: Participate in and lead internal initiatives focused on process improvement, product enhancement, and the definition of organizational best practices.

Compliance & Quality Assurance

• Regulatory Adherence: Ensure all implementation activities comply with Standard Operating Procedures (SOPs) and industry data handling standards to facilitate downstream statistical analysis.

• Quality Control: Lead issue resolution during enablement, providing expert guidance on software usage and ensuring consistency in data collection patterns.

• Integrity Advocacy: Support third-party vendors with integration and data transfer efforts, maintaining the integrity of the ecosystem.

Qualifications

Professional Competencies

• Clinical Industry Expertise Deep knowledge of Clinical Trial processes, specifically data collection, management standards (CDISC/SDTM), and preparation for statistical analysis.

• Technical Acumen Solid analytical skills regarding web-based software applications and the ability to translate new software features into real-world clinical examples.

• Problem Solving: Proven ability to think logically and solve complex configuration or integration challenges in high-pressure environments.

• Communication Exceptional verbal and written communication skills, with the ability to present complex technical concepts to non-technical stakeholders.

• Adaptability Self-motivated and able to work autonomously while remaining adaptable to changing business needs and evolving product landscapes.

Education & Experience

• Education Minimum 4-year university/college degree (analytic or technical discipline preferred).

• Clinical Experience Direct experience working within clinical trials or a related life-sciences field is required.

• Services Delivery: Prior experience in professional services delivery or software consulting is required.

• Project Management: Demonstrated success in supporting project teams, meeting strict timelines, and managing stakeholder expectations.

• Travel Willingness to travel to office locations and customer engagements as required.

Additional Information

Perks you enjoy at KMS Mexico

• Mexican law benefits
• 15 days of PTO (in year zero, from the first year onwards it is 3 days per year).
• 5 days' leave for the death of immediate family members, negotiable.
• Major Medical Expenses Insurance with coverage for immediate dependents (spouse and children).
• Annual performance bonus (≈10% of annualized salary).
• Annual salary adjustment.
• Employee Referral Bonus.
• Paid Certifications / Courses
• Coursera License.
• 5% Savings Fund.
• 5% Grocery Vouchers.