Job Description

Implementation Consultant

As a Implementation Consultant you will be responsible for delivering technical implementations from discovery through to hypercare, ensuring a smooth, structured, and high-quality experience for our clients.

This role involves connecting Redmap to customers' ERP environments, supporting sandbox setup and testing, managing issue registers, and guiding the client through UAT and go-live—ultimately ensuring they are ready for handover to the support team.

Key Responsibilities

• Perform end to end onboarding with clients including software installation, building connectivity, configuration, and troubleshooting of all Redmap solutions, both cloud-based and on-premise.
• Prepare UAT test cases, provide support throughout UAT execution, and assist with defect resolution.
• Connect and configure the Redmap platform to the customer's ERP environment, including API integration, data validation, and connectivity testing.
• Build and validate customer UAT environments, ensuring data flow and business logic align with customer expectations.
• Support customer onboarding activities through configuration, testing, and troubleshooting.
• Working with the Lead Implementation Consultants and Solution Managers on reviewing issue registers, prioritising issues for resolution, tracking technical bugs, requests, and enhancements.
• Root cause analysis of issues, trouble shoot where possible and liaise with Engineering if required.
• Escalate risks and blockers appropriately, with proactive communication and status reporting.
• Conducts soft go live testing to ensure, all components of migration are accurate.
• Provide elevated technical support during the hypercare phase post go-live.
• Contribute to handover documentation for the internal support team, ensuring continuity of service.

Requirements

• Previous experience working with ERP technologies or AP Automation is highly desirable.
• 3-5 years of experience in a technical implementation role or related field, with a strong understanding of software solutions – Pronto or Alayacare experience highly desirable.
• Proficient understanding of SQL and database solutions
• Proficiency in system integration, API configurations, and troubleshooting.
• Experience with software implementation lifecycles, including UAT and go live support.
• Strong written and verbal communication skills with the ability to articulate ideas clearly and effectively to a range of stakeholders.  
• A collaborative spirit and the drive to solve complex problems with a customer first centric mindset.
• Able to work in a fast-paced environment, be solution orientated with strong attention to detail.