Job Description
We are looking for an Implementation Analyst with a technical profile and strong customer orientation to lead end-to-end implementations of IoT solutions (hardware + software) in industrial environments.
This role combines project management, on-site technical execution, and cross-functional coordination, and is key to ensuring successful and scalable implementations.
Key Responsibilities
Project Management
- Lead assigned implementations end-to-end (kickoff → go-live)
- Plan tasks, track progress, and report updates in Jira
- Prepare meeting notes after each visit and final implementation reports
Cross-functional Coordination
- Collaborate with Sales, Support, Product, Operations, and Customer Success teams
- Ensure alignment between customer needs and internal teams
Technical Installation & Configuration
- Execute hardware installation (beacons, IoT devices)
- Configure software and hardware according to project requirements
- Conduct on-site visits during implementations
- Provide on-site support post go-live
- Ability to analyze and troubleshoot issues both on-site and remotely
Training & Documentation
- Support Customer Success in training sessions during and after implementation
- Develop internal technical manuals and guides to support the Product team
- Ensure proper documentation control and updates for each project
Risk Management & Continuous Improvement
- Identify operational risks and propose early solutions
- Contribute to continuous process improvement
- Maintain updated documentation and implementation traceability
- Provide feedback and field insights to the Product team
What We’re Looking For
- Technical background (required): Engineering, Systems, Electronics, or related fields
- Minimum 2–3 years of experience in implementation, operations, or project management roles
- Experience implementing solutions in field/industrial environments
- Strong operational leadership and ability to work autonomously
- Proficiency with project management tools (e.g., Jira)
- Strong communication and client relationship skills
Key Requirements
- Valid driver’s license (B1)
- Availability for frequent travel across LATAM
- Availability for on-site stays (up to one week or more depending on the project)
Nice to Have
- Experience with hardware / IoT
- Experience working cross-functionally
- Problem-solving and results-oriented mindset
- Strong organizational skills and attention to detail
- Proactive and autonomous in dynamic environments
What We Offer
- Opportunity to work on high-impact projects across LATAM
- Role with a high level of autonomy and responsibility
- Continuous interaction with multiple teams
- Growth opportunities within the Operations area
