Job Description

About us

We are Vitesse – the treasury and payment partner of choice for insurance.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most. With over 175 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £10bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference. As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

The Role

In the role of Implementation Analyst, you will gain intimate knowledge of the way in which our clients interact with our product and be able to manage and support them in integrating with the

payment service interfaces we expose. You will work closely with internal subject matter experts including Sales, Operations and Product. This role will sit in the Commercial team function, reporting into Head of Client Solutions and Delivery.

Core Responsibilities

• Work collaboratively with our Relationship Management and Business Development function to deliver against the revenue targets and objectives set for the project.
• Actively manage and maintain communication with all stakeholders - client contacts, programme manager and other internal stakeholders during life cycle of implementation project. Keep everyone informed of progress at all times.
• Managing all aspects of Implementation projects, applying your project management experience and knowledge of key principles and best practice to ensure successful outcomes for all stakeholders, whilst coordinating and supporting team members.
• Maintain management information alongside the usual project control mechanisms – Project Plans, RAID logs, RAG status reports, Lesson learned logs. Report on active client implementations, their respective implementation stage and any tracked risks and issues.
• Where appropriate work with the loss fund analysts within the team to identify the book value, location and market detail of an insurer’s loss funds (using insurer’s dataset or data obtained from other sources) and construct a suitable implementation plan according to our defined process to bring them into Vitesse.
• Become Intimately familiar with the Vitesse payment service offering and how clients interact with the system to be able to provide comprehensive support to clients during their implementation projects and general set-up with Vitesse.
• Develop a detailed knowledge of the connection methodologies we offer for clients to link their systems to ours for the presentation of claim payment requests – API, Batch, Host-to-Host.
• Help develop and refine the implementation process to improve speed and efficiency of the implementation journey. Focus on minimising the time to revenue and suggest pathways or efficiency savings to champion this.
• Provide mentorship to the more junior Solution Managers in the team, shadowing their assignments where required to ensure a consistent approach across the team to client engagements.
• Gain suitable knowledge and expertise of the environments within which we operate (e.g. Lloyds of London) and their ways of working. Understand the solutions that Vitesse offer in respect of this and the benefits and advantages therein.
• Develop a knowledge and understanding of the payment processing methodologies and formats used by Vitesse and likely to be in use by our prospective clients (local ACH, Swift, CHAPS, BACS, US NACHA, Fedwire, ECheck, Postal Cheque, Interac etc etc). This knowledge will be needed to predict and adapt to adoption challenges when it comes to discover conversations and project delivery risks and issues.

Requirements

• 8+ years’ experience of working within an Insurance, Fintech or Banking environment in a Project Management related discipline.
• Must be highly analytical, organized and structured.
• Excellent communicator. You should be a people person with a proven track record of establishing, building and maintaining strong, high value relationships.
• A team player, with the ability to relate well with co-workers, customers, partners and other stakeholders.
• Demonstrated ability to be proactive and self-driven, and at the same time flexible to the changing and evolving demands of the role.
• A passion for start-ups with a mentality to get your hands dirty.
• Working knowledge of Insurance industry processes, terminology and entities operating in the space.
• A recognised Project Management qualification (e.g. Prince2 Foundation/Practioner) is considered highly desirable.
• Experience in the following is considered desirable:

- Working understanding of payments industry processes, systems, and regulation.

- Working knowledge of common payment scheme messaging formats: SWIFT, SEPA, Faster Payments, ISO20022 and Domestic ACH systems in various territories.

- Technical understand of how API’s work.

Benefits

• 25 days Holiday per year (increase by 1 day per year to 30 days max) + Bank Holidays

• Hybrid working arrangements

• Contributory pension scheme

• Enhanced Parental leave

• Cycle to Work Scheme

• Private Medical Insurance through Vitality

• Access to Oliva our Mental Health Therapy partners

• Discounted Gym membership

• Financial Coaching with Octopus Wealth

• 2 days of volunteering leave per year

• Sabbatical after 5 years’ service

• Life Assurance – MetLife (UK employees only).

• Ongoing Learning and Development to support you reach your career goals

We understand that everyone has their own work rhythm, and we believe in a flexible working schedule that supports a healthy work/life balance. We offer a hybrid work approach with 2 days minimum in the office in our London St Paul’s office.

Our Values – or what we call “Vitesse at Our Best”

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes

Driven to Succeed
We’re ambitious about the opportunity ahead and committed to achieving it together. We hold ourselves to high standards, take pride in what we deliver, and push for meaningful outcomes for our customers, our partners, and each other.

Tenacious Responsibility
We take ownership of our work, our decisions, and our results. We face challenges with resilience, learn from setbacks, and see things through to completion. Because doing the right thing matters.

Confident Humility
We believe the best ideas come from listening and learning. We leave ego at the door, ask for help when we need it, and celebrate collective success. When one of us wins, we all do.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. If you need any reasonable interview adjustments please let us know by contacting our head of talent on clara.moretti-parker@vitesse.io