Haptik

Implementation Analyst

Haptik  •  Mumbai, IN (Onsite)  •  22 days ago
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Job Description

What do we want to accomplish and why we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What responsibilities will you be trusted with for the Sr. Analyst Role:
  • Primary responsibility to build chatbot solutions working closely with the PMs, IEs and QAs
  • Working with PMs to map solutions for projects that solve customer's business goals, keeping the user experience at the centre of the thought process
  • Managing client communications for project updates, clarification calls, daily scrum calls
  • In-depth knowledge about the platform and also mentor Analysts with queries related to their responsibilities and upskill them with the platform capabilities
  • Leading the projects end to end right from Solutioning to go live
  • Assisting the QA in testing the bot to debug and fixes the issues raised

What skills, expertise, and experience are we looking for?
  • 1+yrs preferred
  • Understanding of APIs/backend system preferred

Haptik

About Haptik

Jio Haptik has pioneered AI-powered innovation since 2013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands make the transition to Generative AI and unlock end-to-end customer experience at scale. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMEs to solve for their customers’ biggest pain points. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more. “Tech Startup of the Year” in the AI category and gold medal for “Best Chat & Conversational Bot” are two of Haptik’s recent awards & recognitions. Its prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
New York, NY
Year Founded
2013
Website
haptik.ai
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