Job Description

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Number of Positions: 1Work Location: 100% On-SiteImpact Manager (IM) leads and develops a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support AmeriCorps members through a challenging and rewarding year of service.

City Year New Hampshire is seeking a collaborative, relationship-centered and results-oriented individual to serve as an Impact Manager (IM). The Impact Manager plays a critical role overseeing successful implementation of City Year New Hampshire’s school-based service model by coaching and developing AmeriCorps Members (ACMs) as they support student learning and growth academically and social emotionally. In this role, the IM manages a team of 5-12 City Year AmeriCorps members at their designated school, where they spend the majority of the work week. The IM will coach and support their ACM team through a journey of learning, reflection, and service to build civic capacity, civic identity, and leadership skills, and partner with site Impact Leadership to plan and support the overall Learning & Development experience of all members.

The IM works closely with school staff with the support of Impact Leadership in pursuit of meaningful outcomes at a student level and satisfaction at a partnership level. The IM develops and manages relationships with the school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver targeted and integrated interventions for students throughout the school day. The IM also works with school staff, non-profit partners, and AmeriCorps members to support whole school engagement, after-school programming, and family engagement. Reporting to the Impact Director, Impact Managers meet regularly with peers and department leadership to share promising practices, challenges, and resources, and with the full staff team in pursuit of organizational priorities.

Primary Responsibilities

Service Delivery & Impact

Impact Managers ensure the high-quality implementation of City Year’s Whole School, Whole Child model and Student Success Coach approach. This entails:

• Observing and coaching AmeriCorps Members on their implementation of academic intervention programs and student engagement strategies, providing feedback to support their continued growth and monitoring outcomes for students.
• Observing and coaching AmeriCorps Members on their implementation of Social Emotional Learning interventions, providing feedback to support their continued growth and monitoring outcomes for students.
• Overseeing ACM-led school climate activities and organizational initiatives, including student/parent/family engagement events, and fully integrating into school-led initiatives.
• Managing/overseeing After School programs through the development and/or implementation of curriculum to enhance enrichment experiences.
• Effectively partner with Impact Leadership to support needed data collection, analysis, and utilization by:
  • Overseeing collection and input of data by AmeriCorps Members
  • Tracking progress to goals and meaningful student outcomes
  • Informing data-driven decisions and strategy

AmeriCorps Member Program Delivery & Experience

Impact Managers lead, manage, and coach a team of 5-12 AmeriCorps members to achieve service performance requirements, meet corps practitioner standards, and reach their leadership development potential. Impact Managers will do this by:

• Leading ongoing AmeriCorps member mentoring, support, and development through consistent individual check-ins and team support.
• Building a positive team culture in which AmeriCorps Members feel valued, supported, challenged, and successful.
• Ensure AmeriCorps members are engaging in and applying training material and feedback from coaching to continue to improve within their Student Success Coach role.
• Partnering with Impact Coach and Impact Director to identify trends across teams to provide support through training and coaching.
• Partnering with Impact Leadership on AmeriCorps Member professional and career development and training (Leadership After City Year, resume reviews).

Service Partner Management

Impact Managers are responsible for building and cultivating strong partnerships with Teachers, Principal, school/district staff, and other key decision makers that will support the successful implementation of City Year’s Whole School Whole Child model and create the necessary conditions for ACM success. As such, Impact Managers:

• Monitor implementation of school partnership agreement and conditions for success.
• Participate in school leadership meetings, sharing updates and offering support with school-based initiatives and ensuring continuous alignment on service and student support.
• Leverage consistent and strong communication and negotiation skills to ensure best possible implementation of WSWC for positive student and ACM outcomes.
• Coach Service Leaders and team on organizing and leading culture building activities and trainings within the schoolhouse.
• Use data to continuously evaluate partnership progress and satisfaction, and student and member outcomes, and engage with school/district instructional coaches and Impact leadership to ensure ACMs receive additional coaching and support as needed.

Participation in Organizational Initiatives

• Partner with CYNH’s departments and staff through applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees as needed to ensure site-wide goals are met.
• Participate in both individual and site-wide learning opportunities centered on Diversity, Belonging, Equity, and Inclusion (DBIE) practices.
• Contribute to Impact Department operations by leading on short-term and/or annual projects to improve overall service impact and/or ACM experience.

Basic Qualifications:

• Relationship Development: Demonstrated ability to develop and manage complex relationships with schools and community partners. Proven ability to have tough conversations and to hold people accountable towards performance goals. Manage relationships with a diverse group of internal and external stakeholders to achieve service goals and corps member development.
• Talent Development: Proven success managing diverse teams towards a common goal. History of coaching/leading young people between the ages of 17-24.
• Executes to Results: Experience achieving transformational results with students from low-income communities, at the classroom, school, or network/multiple-school levels. Ability to problem solve, troubleshoot and show creative problem solving when faced with barriers.
• Communication: Ability to translate mission and vision from organization level and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our corps members in service.
• Drive Vision: Experience creating a climate in which others feel connected to an organizations’ strategy and proven ability to effectively lead through change. Proven success setting goals and direction with a keen understanding of how they fit into the context of broader strategies to connect mission to day-to-day work.

Additional Experience Preferred:

• 3-5 years of relevant experience, work in the education sector preferred.
• City Year/AmeriCorps experience is a plus.
• Familiarity with Manchester and/or Manchester School District a plus.
• Able to develop diverse talent through coaching, performance plans, reviews, and leadership opportunities.
• Thrives in a diverse, youthful, high energy, entrepreneurial, and fast-changing environment.

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.