Job Description

The Immigration Manager plays a critical role in overseeing the operations and delivery of immigration services to clients. This position is responsible for managing team leaders and/or senior staff, ensuring operational excellence, consistent service delivery, and continuous improvement of processes.
This role is ideal for a leader with strong operational, people management, and problem-solving skills, who can proactively drive performance, collaboration, and compliance across the immigration function.

Duties and Responsibilities

• Oversee and manage the day-to-day operations of the immigration teams, ensuring efficient workflow and high-quality service delivery.
• Maintain productivity tracker of the team
• Escalate downtimes and system issues to managers and tech ops
• Oversee day-to-day operation and conduct daily Quality checks / Audits
• Monitor and analyze adherence of SLAs and Key Performance Indicators (KPIs)
• Manage any escalations and working closely with operations teams
• Ensure consistency in adhering to company policies and procedures, uniformly and without exception.
• Discover training needs and provide coaching
• Coach and develop new hires (if required). Mentors new hires to elevate their skills and expertise
• Conduct regular quality audits and performance reviews, driving corrective actions and continuous improvement initiatives.
• Provide regular reporting and insights to senior leadership on performance, risks, and operational outcomes.

Education and Qualifications

• Graduate level degree or equivalent
• Results oriented and operates with a strong level of accountability
• Strong Excel skills
• Proficiency/fluency in the English language spoken and written
• Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions.
• Ability to be flexible with scheduling based on business needs.
• Excellent time management and planning skills required
• Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E)
• Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy
• Ability to work independently, as a member of a team and under supervision

Competencies

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process:

• Proven work experience as a Manager or supervisor
• In-depth knowledge of performance metrics
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills

About Us

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.

CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. CIBTvisas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner.