Job Description

🚀 About Borderless

Borderless is simplifying the complexity of global immigration, starting with the UK.

Immigration is one of the most important - and most broken - systems in the global economy. It’s shaped human history, yet businesses and individuals hit friction at every turn, and government policy lurches with the political cycle.

Our vision is simple: a world where borders are no longer barriers, empowering the ambitious, wherever they are.

Backed by Entrepreneur First and Backed.VC, we’re already supporting 600+ businesses, 15,000+ workers and scaling fast into new sectors and markets.

Around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process.

🎯 Role: Immigration Case Worker

We’re growing fast, and with that growth comes the need for more sharp, detail-oriented professionals to help power our mission. As an Immigration Caseworker, you’ll play a key role in supporting our Immigration Advisors by managing core casework that ensures efficient, high-quality visa submissions and sponsorship applications.

You’ll be part of a high-performing team and work cross-functionally with CSMs, Ops, Support, and Product to keep our customer journeys seamless and compliant.

🛠️ What You’ll Be Doing

• Draft accurate and efficient casework for immigration submissions

• Ensure high standards in application quality and turnaround time

• Track submission metrics such as approvals vs. rejections

• Use our Borderless platform

• Collaborate with key teams across the business to resolve blockers and improve workflows
  

✅ You Should Apply If

• You have great attention to detail and consistently catch small errors others miss

• You thrive in fast-paced environments and can work quickly without sacrificing accuracy

• You’re a problem-solver who spots inefficiencies and proposes practical improvements

• You can prioritise competing tasks and manage your time independently

• You’re comfortable communicating complex topics simply and clearly

• One more here - customer obsessed

• Experience in immigration casework, legal support, or similar fields
  

🧪 Interview Process

1. 30 min screening call with Talent

2. 45 min interview with Senior Product Operations Manager

3. In person final interview with the team and hiring manager
   

💯 Benefits

🏢 3 days in office, 2 days remote

🌮 Monthly company in-office lunches

🕺 Monthly company team events

✈ Annual offsite (our last one was in Palma!)

👩‍⚕️ Comprehensive private medical insurance.

Holidays & Remote Work

✈ 25 days holiday each year + 3 days between 25th December and 31st January, plus bank holidays

💻 1-week work-from-anywhere policy

Growth & Development

📚 £500 annual Learning & Development budget

📈 6-month performance reviews and promotion opportunities

Equipment & Other Perks

🖥️ Laptop and peripherals — whatever you need to work effectively

🚲 Cycle to Work scheme

💰 Employer pension contributions via Smart Pension

💬 Access to Spill (mental health support)

👟 Gym in Shoreditch Exchange

☕️ Onsite barista