Hackensack, New Jersey, United States
75000.00 USD - 95000.00 USD
Our client, a top regional law firm, is seeking a Help Desk Technician for its Hackensack, New Jersey office This is a full-time, onsite position, Monday through Friday, 9:30 a.m. 5:30 p.m.
The Help Desk Technician will provide hands-on technical support for hardware, software, and mobile devices, assist with Teams and Zoom video conferences, maintain equipment inventory, and document all support activities in the firms ticketing system.
Key Qualifications:
Proficiency with Microsoft Windows 11 and Microsoft 365 (particularly Outlook and Word)
Experience with iManage strongly preferred
Excellent written and verbal communication skills
Strong interpersonal skills and the ability to work independently or as part of a team
Exceptional attention to detail and documentation discipline
The role requires flexibility for occasional extended hours or shift coverage, as well as periodic travel to other firm offices for support, buildouts, and expansions. Prior experience in a law firm or professional services environment is preferred. A degree in Information Systems or a related field, or equivalent work experience, is also preferred.
GDR is a forward-thinking, Women Veteran-Owned firm specializing in Business Management, Information Technology, Professional and Staffing Services. Headquartered in Maryland, we proudly support a diverse portfolio of state and federal agencies, delivering mission-aligned solutions with precision, innovation, and accountability.
What sets us apart is our customer-first mindset, commitment to regulatory compliance, and a proven ability to adapt to evolving challenges. Our team brings decades of expertise, professional certifications, and a strong record of performance to every engagement—ensuring high-quality, tailored outcomes for each customer.
At GDR, we prioritize flexibility, responsiveness, and excellence—because we believe every project deserves a partner who is as invested in the mission as you are.
