Job Description

• Make a meaningful difference by supporting and advocating for patients during important moments in their care
• Work in a collaborative, respectful environment that values compassion, teamwork, and service excellence
• Being part of an organization where patient experience is a top priority
• Enjoy a comprehensive benefits package, including:
  • Medical, dental, and vision coverage
  • Paid time off and holidays
  • Employer-paid Short- & Long-Term Disability Insurance
  • Profit Sharing Plan
  • Tuition Reimbursement Assistance

• Serve as a primary point of contact for patient and guest concerns, feedback, and service recovery
• Advocate for patients by addressing issues with empathy, professionalism, and timely follow-up
• Investigate concerns through patient conversations, chart review, and collaboration with care teams
• Ensure all interactions align with Fairfax Radiology’s hospitality standards and patient-centered values
• Communicate outcomes clearly to patients and families to provide understanding and closure
• Review and analyze patient feedback, NRC surveys, and online reviews to identify trends and improvement opportunities
• Track, document, and report patient experience data and outcomes
• Support Patient Relations and quality improvement initiatives

• High school diploma or GED required
  • Associate’s or Bachelor’s degree preferred
• 2+ years of experience in healthcare, patient relations, hospitality, or customer service
• Strong communication, problem-solving, and conflict-resolution skills
• Ability to handle sensitive situations with compassion, discretion, and professionalism
• Working knowledge of healthcare environments and patient rights preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to travel occasionally to Fairfax Radiology locations