Job Description

The Imaging Referrals Scheduler is responsible for the precertification and scheduling of Imaging exams and coordinating care with outside facilities as necessary. The position serves as a resource to all Imaging modalities and sites.

CORE RESPONSIBILITIES:

• Receives requests for imaging exams and acquire pre-certification if needed.
• Obtains pertinent medical history/medical necessity and compiles for Radiologist protocol review.
• Ensures orders are correct and appropriately communicate when a Radiologist recommends order changes to clinical teams.
• Maintains knowledge of patient prep instructions based on Imaging modality and exam ordered.
• Provide patients and family members with appropriate education and instruction.
• Screens patients for contraindications.
• Schedules patients.
• Coordinates Imaging appointments for patients outside of InterMed when necessary and performs follow-up to ensure these exams are scheduled and completed.
• Answers/triages incoming calls.
• Requests outside records when needed.
• Understands/utilizes all electronic and computer systems including basic trouble shooting.
• Participates in the onboarding of new team members.
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
• Perform other duties to support the mission, vision and values of InterMed.

MISSION AND VALUES:

• Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
• Provide the highest quality care to our patients with a level of service that exceeds their expectations.
• Maintain a positive attitude and always treat our patients and each other with dignity and respect.
• Insist on honesty and integrity from each other and our business partners.
• Make teamwork a core component of our relationships between physicians, colleagues, and patients.
• Embrace change to better serve our patients.
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
• Have fun as we carry out our mission to serve.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Education:
• High School diploma or equivalent required
• Experience:
• Prior medical office experience preferred
• Experience with EMR strongly preferred
• Demonstrated proficiency with Windows-based computer applications and the ability to efficiently type and navigate systems while conversing with patients or family members.
• Understanding of medical terminology preferred
• Excellent professional judgement, attention to detail, phone skills, and decision-making ability
• Proven ability to prioritize and handle multiple tasks
• Excellent communication skills