Job Description

At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our patients. We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offers a great work environment, professional development opportunities, meaningful careers, and competitive compensation.

Are you ready to provide a 5-star “OSSOME” experience? Apply today!

The basic function of the Imaging Patient Coordinator is to efficiently process all patient Imaging visits while providing exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients/visitors in a professional, courteous and helpful manner.
• Verifies patient demographic information and updates patient chart.
• Scans/copies insurance cards.
• Collects and verifies managed care referrals.
• Registers patients for visit.
• Answers telephones promptly, identifies self and directs calls as appropriate.
• Covers other Patient Coordinators during absences
• Provides rotating on-call coverage for weekend/evening hours.
• Maintains a positive and professional attitude towards patients, co-workers and physicians.
• Keeps work area orderly and neat.
• Handles difficult situations tactfully.
• Posts charges, adds referrals and any additional pertinent information for the billing process.
• Issues work and/or school notes.
• Schedules appointments internally and for external referring offices.
• Reviews proper prep instructions for certain exams (US, DEXA, CT)
• Creates various orders ensuring that all pertinent information is collected and correct.
• Reviews MRI/CT/US/XRAY orders in advance for errors and follows up with the proper team or office for corrected order before acquiring orders to Cleveland.
• Utilizes Medent & Syngo (Cleveland Clinic) on a daily basis.
• Reviews Imaging reports and charges.
• Stays on top of buckets for Cleveland Reports, Documents, Inbound/Outbound faxing, TO-DO’s, Order Buckets, and Scheduling Overflow
• Back–up for assisting research requests for MRI Clearance.
• Utilizes Craneware for Medical Necessity check.
• Takes patient payments and reconciles daily payments in Health Pay
• Other duties as assigned.

EDUCATION:

• High school diploma or its equivalent required.

EXPERIENCE AND QUALIFICATIONS:

• One year of experience in the medical field preferred.
• Knowledge and understanding of medical and billing procedures.
• Ability to effectively use a computer and phone system
• Ability to work efficiently and prioritize tasks in a high volume practice.
• Must understand the procedures associated with managed care plans.
• Must be personable and friendly at all times.
• Must be able to work as a team member and assist co-workers.
• Must have professional and effective communication skills.