Nemours Children's Health is seeking an Imaging Informatics PC Support Technician to join our team in Orlando, Florida.
Nemours Children’s Hospital, Orlando, Florida, is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout.
The Imaging Informatics Technician's role is to provide on premise support and maintenance of Nemours devices with a focus on Imaging Informatics hardware expertise. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment. This position provides daily operational support for end user devices, peripherals and other related desktop technologies that may be used daily and require hands on support. Support responsibilities include upholding PACS Governance standards, performing PACS workstation upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions. Maintain hardware inventory and diagnostic monitor compliance utilizing Barco QA Web software.
This position will primarily receive customer incident and request tickets assigned by the Service Desk. Providing daily in person support, adhering to agreed SLA’s, and keeping the customer informed of actions taken to address their problem is foundational to the success of the Imaging Informatics Technician. The Imaging Informatics Technician must provide exceptional customer service; have strong Operating System understanding and able to work in a demanding clinical environment. Collaborating with Imaging Informatics and other IS teams in providing advanced Imaging Informatics technology support is fundamental.
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Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org
Nemours Children's Health is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust.
Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors.
Nemours began more than 80 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions.
Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own.
We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research.
Nemours is growing to better serve the children and families in our care. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.
