Job Description

Purpose of this Position:

The Imaging Implementation Consultant plays a critical role in ensuring customer success by delivering tailored configuration, training, and support for McLeod’s Document Power solution. This position directly impacts customer satisfaction and retention by enabling users to fully adopt and optimize the software, ensuring a smooth transition during go-live implementations and upgrades.

Essential Duties and Responsibilities:

• Setup/Configure customers Document Power instance prior to training /go-live.
• Provide software training for end users in the form of on-site training and go-live support as well as remote training for new installations or upgrades, including pre- upgrade training and post-upgrade Level 1 support.
• Provide customers with consultation services on the use of Document Power and how they can achieve maximum benefit of the software.
• Communicate any potential issues with a customer implementation to the Project Manager and Department Manager so it can be documented and escalated if necessary.
• Communicate with customers following upgrades and new installations.
• Submit system updates for onsite visits.
• Conduct in-house training for Foundation class and Document Power demos.
• Assist as needed in Imaging Support queue (Level 1 support calls).
• Travel minimum 50% of the time.
• Coordinates travel arrangement for on-site training.
• Maintain go-live checklists.
• Collaborate with other teams and departments.

Competencies:

• Ability to learn internal software and systems.
• Strong technical and troubleshooting skills.
• Ability to manage multiple, parallel projects.
• Strong oral, written communication, and documentation skills.
• Ability to build relationships and work effectively at varying organizational levels.
• Ability to maintain a friendly attitude with others.
• Ability to communicate technical information effectively.
• Ability to remain calm in stressful situations.
• Strong time management skills.
• Ability to multitask.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor's degree and 2+ years of experience delivering training to external customers, or an equivalent combination of education and 6+ years of relevant training experience with external customers.
• Experience with the software industry, highly preferred.
• Working knowledge of the transportation industry, preferred.
• Intermediate knowledge of Microsoft Office Suite
• Experience with SQL is preferred.

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.