Job Description

This position is responsible for ensuring customers of imaging services are greeted and assisted in a timely manner and is responsible for providing support services for all of the various imaging modalities. The incumbent will perform a variety of clerical duties including: helping manage patient flow through the department, answering telephones, exam order entry, image check out, calling of reports, assisting radiologists/ technologists and ensuring medical necessity.

Essential Functions

• Welcomes patients/families helping them feel safe, at ease, and well informed.
• Assists patients ensuring all needs are met related to imaging services offered and manages patient flow.
• Provides excellent customer service and appropriately handles difficult situations.
• Answers telephone inquiries and directs patients/families to appropriate resource.
• Accurately transposes relevant information and schedules and orders exams regarding imaging services online.
• Effectively uses iCentra or Epic system and electronic resources to generate reports and support office.
• Maintains an accurate file system. Creates, retrieves, and updates files where appropriate.
• Coordinates the needs of technologists, radiologists, physicians, patients, and staff.
• Verifies positive patient identification and ensures that an order is present.

Skills

• Written Communication
• Group Problem Solving
• Customer Service
• Patient Flow
• Word Processing
• Patient Identification
• Microsoft Word
• Report Generation
• Spreadsheets
• People Management

Qualifications

• Demonstrated experience in an office setting or customer service experience.
• Demonstrated experience using word processing and spreadsheets.
• Experience working as part of a team including verbal and written communication.
• Experience in problem solving and conflict resolution.
• Medical Terminology (preferred)
• Coding experience (preferred)

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Intermountain Health LDS Hospital

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

10

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.31 - $23.80

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.