Job Description

Imaging Center Hospitality Associate
Springfield Imaging Center – Springfield, VA
Full-Time | Monday–Friday | 8:00 - 4:30 PM
No Weekends | No Holidays | No Call

Watch a Day in the Life: Day in the Life of an Imaging Center Hospitality Associate

Be the First Smile Patients See
At Fairfax Radiology Centers (FRC), exceptional patient care begins long before an exam starts. It begins with a warm welcome, a reassuring conversation, and someone who genuinely cares about making each patient's experience as comfortable and stress-free as possible.

As an Imaging Center Hospitality Associate, you'll be the face of our Woodburn Imaging Center in Annandale. You'll greet patients, guide them through the registration process, answer questions, and ensure every interaction reflects the compassion, professionalism, and hospitality that define Fairfax Radiology Centers.

If you love helping people, thrive in a fast-paced environment, and enjoy balancing customer service with administrative responsibilities, we'd love to meet you.

Why You'll Love Working Here

• Monday-Friday schedule (8:00 AM-4:30 PM)
• No weekends, holidays, or call
• Free on-site parking
• Uniform allowance
• Opportunities for career growth within healthcare
• Collaborative, patient-focused team environment
• Work that makes a meaningful difference every day

What You'll Do
As an Imaging Center Hospitality Associate, you'll help create an outstanding patient experience from the moment patients arrive until they leave our center.

Deliver an Exceptional Welcome

• Greet every patient and visitor with warmth, professionalism, and compassion
• Create a welcoming, supportive environment for patients and families
• Maintain the highest standards of hospitality throughout every interaction

Coordinate Patient Registration

• Register patients accurately using our Radiology Information System (RIS)
• Collect identification, physician orders, insurance information, and payments
• Scan and maintain patient documentation to ensure billing accuracy
• Verify orders and pre-authorizations, escalating discrepancies when appropriate

Support Patient Flow

• Monitor patient arrivals and appointment status
• Communicate delays with empathy and professionalism
• Assist with same-day scheduling requests, walk-in X-rays, and other patient needs
• Help ensure an efficient, organized patient experience throughout the day

Provide Administrative Support

• Answer incoming calls using FRC's professional phone etiquette standards
• Route calls and relay messages appropriately
• Burn or load imaging DVDs and assist with medical record requests
• Maintain a clean, organized reception and waiting area

Protect Patient Privacy

• Safeguard confidential patient information
• Follow HIPAA, OSHA, and organizational policies
• Demonstrate professionalism and accountability in every interaction

What You'll Bring
Required

• High school diploma or GED
• One or more years of customer service or hospitality experience
• Strong interpersonal and communication skills
• Basic computer proficiency and the ability to navigate multiple software applications
• Excellent organizational and multitasking abilities

Preferred

• Healthcare, medical office, or patient registration experience
• Experience with insurance verification or patient scheduling
• Familiarity with electronic medical records or healthcare registration systems

What Success Looks Like
Within your first 90 days, you will:

• Confidently manage patient registration from arrival through check-in
• Deliver consistently outstanding customer service to patients and families
• Maintain accuracy while balancing multiple priorities throughout the day
• Build strong relationships with coworkers and clinical staff
• Become a trusted resource for creating a welcoming, efficient patient experience

Who Thrives Here
You'll be successful if you are someone who:

• Enjoys helping people during important moments in their lives
• Naturally creates a welcoming and positive environment
• Stays calm and organized in a busy office
• Pays close attention to detail while multitasking
• Communicates professionally and compassionately
• Takes pride in providing exceptional customer service
• Enjoys working as part of a collaborative healthcare team

Why Fairfax Radiology Centers?
For more than 60 years, Fairfax Radiology Centers has been Northern Virginia's trusted leader in outpatient diagnostic imaging.
With:

• 20 outpatient imaging centers
• More than 110 subspecialized radiologists
• Over 700 employees
• A culture built around patient care, teamwork, and excellence

We're proud to provide an environment where employees are respected, supported, and encouraged to grow their careers.

Our Benefits
We offer a comprehensive benefits package that includes:

• Medical, Dental, Vision & Life Insurance
• Generous Paid Time Off
• Paid Holidays
• Employer-paid Short- and Long-Term Disability Insurance
• Profit Sharing Plan
• Tuition Reimbursement
• Uniform Allowance
• Free On-site Parking
• Professional development and advancement opportunities

Compensation & Growth:

Based on your qualifications and experience, the compensation range for this position is:

$19.13 - $25.88 per hour

At Fairfax Radiology Centers, we invest in our employees' growth. This position includes a structured career ladder that provides opportunities for professional development and increased compensation as you advance.

Placement within the range is determined by factors including experience, education, certifications, and internal equity.

Ready to Make Every Patient Feel Welcome?
If you're passionate about delivering exceptional customer service and want to make a meaningful difference in patients' lives every day, we'd love to hear from you.

Apply today and become the welcoming face of Fairfax Radiology Centers' Springfield Imaging Center as our next Imaging Center Hospitality Associate!