Job Description

Summary of responsibilities:
The Image Review Supervisor will support the manager in all required areas of the operation. This would include production, quality, staff retention, staff training/development, operational efficiencies and client relations.

Key Responsibilities:
• Oversee the collection, processing, and evaluation of information related to Manual Image Review (MIR) project.
• Supervise daily operations on the MIR project floor and ensure efficient workflow management.
• Track and report daily production metrics, demonstrating the ability to generate and analyze reports.
• Train, guide, and supervise personnel, ensuring they understand their duties and responsibilities.
• Monitor employee work hours, overtime, vacation, sick leave, and prepare payroll for submission.
• Coordinate employee vacation schedules to maintain adequate staffing levels, stepping in as needed.
• Oversee attendance and professional appearance standards.
• Ensure all documentation and training records are completed and properly filed in employee records.
• Maintain regular communication with the client and Manager.
• Conduct audits of processed images based on Image Review Reports.
• Prepare and deliver employee performance appraisals.
• Uphold and enforce company policies and procedures.

Additional requirements:
• Ability to work any day of the week, including weekends, is required due to our rotating schedule
• Should be responsive to alerts or messages, including after-hours when needed
• Must be able to engage and communicate with clerks professionally and respectfully.
• Ability to work efficiently with little to no supervision is required.
• Proven leadership skills with the ability to motivate and manage a team effectively.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Strong interpersonal skills and ability to handle conflict resolution in a professional manner.
• Proficiency in relevant software/tools for reporting and scheduling.