At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
The Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.
IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.
If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.
This role is part of the IMA Service team. It will be responsible for managing the planning of future work schedules for the IMA metering operatives. The role will work closely with the IMA Contact Team and IMA Operational Teams to ensure KPIs and ODIs are achieved.
This position is fundamental to the success of the IMA Services Team, overseeing the scheduling of metering resources. It will also play a critical role in planning work within agreed service levels. The role will ensure that metering operational activities are scheduled efficiently, maximising utilisation and productivity, while ensuring processes are followed to achieve right-first-time delivery and minimise rework and repeat visits.
A key responsibility will be supporting IMA in meeting its ODI obligations, with a primary focus on CMEX and BRMEX.
You’ll need to be highly skilled in the use of systems to produce effective schedules. Through SAP and Oracle, you will drive improvements in processes and procedures to deliver a first-class service.
Demonstrate an outstanding commitment to customer service, ensuring that every customer, internal and external has a positive experience. You will embody the values and behaviours of “Make Today Great,” placing the customer at the heart of everything you do and delivering an effortless experience.
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
If you feel this is the next move for you and your career, then please apply today.
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out.
We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.
