Job Description

Job Requisition ID: 54458
Closing Date: 04/05/2026
​Agency: Department of Military Affairs
Class Title: IMA GUEST SERVICE REPRESENTATIVE - 75819
Skill Option: None
Salary: $17.00 per hour
Job Type: Hourly
Category: Part Time
County: Sangamon; Menard
Number of Vacancies: 1
Bargaining Unit Code: None

*A RESUME IS REQUIRED FOR THIS JOB POSTING*

Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degreesearned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application.Please note that the Department of Military Affairs must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.

**This is a non-code Military Exempt position.

You WILL NOT be considered for the position if you attach a CMS100, CMS100b, FM 115 or any other document in lieu of a Resume or CV.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Department of Military Affairs is looking for a Guest Service Representative located at Camp Lincoln in Springfield, IL. This position performs a variety of front desk duties that includes checking guests in and out of their rooms. The Department of Military Affairs works with the members of the Illinois Air and Army National Guard. We welcome all interested applicants to apply.

Essential Functions

• Ensure front desk area and lobby remains clean.
• Registers and assigns rooms to guests, make and issue room keys, and may escort guests to rooms as needed.
• Ensures that only authorized patrons use government sponsored quarters.
• Calculates and posts charges to a patron’s account and balances totals with control records.
• Maintains current check out list.
• Prints back up reports from property management system.
• Ensures housekeeping status of rooms is updated.

Minimum Qualifications

Candidates are preferred to have two years’ experience or education with computer software, hardware and AV equipment.

Preferred Qualifications

• Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick and efficient retrieval of information.
• Maintains professional customer service.
• Promptly and courteously receives, greets and answers questions from visitors and telephone callers.
• Accurately registers guests ensuring compliance with established patron eligibility criteria.
• Accurately prepares reports according to regulations or established deadlines.
• Ensures compliance with all established safety policies, security policies and regulations.

Conditions of Employment

• Requires possession of valid driver’s license.
• Must pass required background check.

Work Hours: 25 hours per week
Work Location: 1301 N Macarthur Blvd, Springfield, Illinois, 62702
Agency Contact: Natasha
Email: DMA.StatePersonnelHROffice@Illinois.gov
Phone #: (217)761-3769

Posting Group: Building, Fleet & Institutional Support

APPLICATION INSTRUCTIONS

• Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
• If you are not already signed in, you will be prompted to do so.
• State employees should sign into the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.comhomepage in the blue ribbon.
• Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.comhomepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
• If you have questions about how to apply, please see the following resources:
• State employees: Log in to the career portalfor State employees and review the Internal Candidate Application Job Aid
• Non-State employees: on Illinois.jobs2web.com– click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

*NOTE: The Department of Military Affairs does not discriminate against any individual because of his or her race, color, religion, sex, national origin, ancestry, age, order of protection status, marital status, physical or mental disability, military status, sexual orientation, pregnancy, or unfavorable discharge from military service in connection with employment, real estate transactions, access to financial credit, and the availability of public accommodations in compliance with the Illinois Human Rights Act, the Illinois Constitution, Title VI of the 1964 Civil Rights Acts, Section 504 of the Rehabilitation Act of 1973, as amended, and the U.S. Constitution. The Equal Employment Opportunity Office is responsible for compliance and may be reached at 217/557-5667.

Department of Defense (DOD) background check and receipt of a DOD Common Access Card (CAC) is required for this position.