Job Description

Job purpose:

The role will provide support to the IM VDN tower specializing in voice and data networking. Knowledge of Internetworking, Cloud functionality, IP Telephony, Wireless networking and Network Security principles across the Clients estate. The successful candidate would be required to deliver service excellence in both daily Business as usual operational activities as well as delivering on Project initiatives as set out by the Build team. Effective documentation, interpretation of Business requirements and communication are key elements to this title to service clients across the globe.

Minimum requirements:

• CCNA/CCNP or equivalent preferred
• 5+ years of Infrastructure and VDN related support (CISCO)
• Good working knowledge of a multitude of platforms that provide Networking, Security, IP Telephony and Wireless
• Exposure to Azure and other Cloud-based services
• Exposure to Firewall Security platforms
• Exposure to Multinational Corporate environment
• Global SDWAN Deployments
• Strong vendor and stakeholder management
• Monitor overall performance of VDN infrastructure
• Monitor and track customer satisfaction levels and system stability to maximize service excellence in operational effectiveness
• Monitor, drive and track the compliance posture of all VDN systems and equipment based on vendor recommendations and standards-driven and communicated from the central Architecture team
• Evaluate and ensure processing performance relating to system and equipment utilization, reliability and capacity
• Undertake fault investigations to restore services or suggest enhancements to any Tower services
• Oversee and coordinate restoration and disaster recovery plans that remediate service outages
• Review and report on any licensing exposure for the VDN environment to ensure compliance
• Provide specialist problem management frontline services with respect to firewalls, LAN and WAN, in partnership with our vendors
• Review applications and infrastructure landscape and suggest improvements/optimization opportunities
• Manage all risks relating to voice and data networks
• Participate in regular service delivery reviews with network infrastructure operational support partners
• Act as an escalation point for incidents or complex site incidents
• Act as a member of programme and project teams initiatives with the knowledge that implementation schedules may be outside of normal working hours which would result in flexible working hours and timekeeping
• Administer and support Firewall environments
• Participates and performs other duties as assigned