Job Description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity, and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $29.65 base hourly pay rate (Sales Co-worker & Fulfilment Co-worker)
• $31.00 base hourly pay rate (Sales Co-worker - Kitchen Planning)
• $32.21 base hourly pay rate (Sales Coordinator)
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts across retailers and service providers)
• Novated leasing and EV subscription options
• Superannuation salary sacrifice
• Fitness Passport membership available
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information

• Permanent positions available ranging from 40-76 hours/fortnight across the Sales and Fulfilment functions
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• Additional positions may open during the recruitment period, and we may contact you to confirm if you may be interested in other opportunities as well.
• We require adequate availability, without holidays booked, during the peak trading period (from mid-October 2026 to January 2027).

About this work area

We are looking for co-workers in the following departments.

Sales Coordinator (Home Organisation/Home Decoration)

Our Home Organisation and Home Decoration departments inspire customers to create functional, beautiful and personalised spaces at home. As a Sales Coordinator, you'll play a key role in leading daily operations, supporting your team, and ensuring customers enjoy a seamless and inspiring shopping experience. By combining your commercial mindset, leadership skills and passion for home furnishings, you'll help drive sales, maintain high presentation standards and contribute to the growth and success of your area.

As a Sales Coordinator, you are:

• Able to support daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary.
• Keen to optimise sales through thorough knowledge of the IKEA product range, local market, and customers.
• Keeping the area of responsibility clean, tidy, priced, and fully stocked, and ensuring that the IKEA basic merchandising standards are always in place to give customers a positive shopping experience.
• Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
• Comfortable with coordinating your team, setting priorities, and delegating responsibility.
• Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
• Looking to develop and grow within the business.

Sales Co-workers

Our Kitchens, Living Room and Self-Serve teams help customers create a better everyday life at home. Whether it's supporting customers to plan their dream kitchen, helping them find the perfect living room products, or ensuring they can easily configurate, locate and collect their purchases in Self-Serve, you'll play an important role in creating a positive and seamless shopping experience. Working in a fast-paced retail environment, you'll combine strong customer service, sales skills and teamwork to help every customer leave with exactly what they need.

As a Sales Co-worker, you are:

• Customer-focused, approachable and confident engaging with customers.
• Able to actively identify customer needs and recommend suitable products and services.
• Detail-oriented, ensuring products, pricing, displays and stock locations are accurate and well-maintained.
• Proactive and solution-oriented, always looking for ways to support customers and improve their experience.
• Someone who thrives in a fast-paced, hands-on environment where priorities can change throughout the day.
• Flexible and adaptable, with a willingness to learn new skills and support across different areas of the store when required.
• Comfortable working in a physical retail environment, including repetitive manual tasks, lifting and handling stock safely. In Self-Serve, you may be lifting heavy products, including sofa-beds, wardrobes and more.

Fulfilment Co-workers (Inbound – Markethall & Self-Serve)

Our Fulfilment team plays a vital role in ensuring products are available for customers by receiving, replenishing and maintaining stock throughout the store. Working across Markethall and Self-Serve, you'll help create a positive shopping experience by ensuring products are in the right place, at the right time and available for customers to purchase. This hands-on role operates in a fast-paced retail environment and involves early morning stock replenishment, teamwork and a strong focus on safety, accuracy and efficiency.

As a Fulfilment Co-worker. you are:

• Passionate about creating a great customer experience by ensuring products are available, accessible and presented to a high standard.
• Someone who thrives in a fast-paced, physically demanding environment where efficiency and attention to detail are important.
• A strong team player who enjoys collaborating with others to achieve shared goals.
• Comfortable performing repetitive manual handling tasks, including lifting, moving and replenishing stock safely throughout the day, as well as operating manual and electric pallet jacks.
• Committed to following safe work practices and maintaining a safe environment for co-workers and customers.

Please be aware that the Inbound team operates before the store opens, so you must be available to work from 6am.

We need people like you

At IKEA, work is so much more than a job. Come join us!