Job Description

Key Accountabilities

• Coordinate execution of IHG Voice initiatives across assigned workstreams, helping ensure alignment across timelines, stakeholders, and deliverables.
• Develop and maintain project plans, timelines, dependencies, testing activities, pilot coordination, and launch readiness checkpoints.
• Track milestones, deliverables, risks, assumptions, issues, and dependencies (RAID), escalating concerns and proposing mitigation actions as needed.
• Support adherence to established ways of working, governance routines, and delivery cadences across initiatives.
• Maintain project documentation, status reporting, and related artifacts within project management tools and systems.
• Partner with Analytics and Enablement teams to review performance data, adoption trends, and opportunity insights to support initiative planning and prioritization.
• Translate analytical findings into actionable planning guidance, prioritization inputs, and enablement recommendations.
• Operationalize targeting and prioritization frameworks into execution-ready plans and activities.
• Ensure planning outputs, timelines, and dependencies are clearly documented, communicated, and aligned across active initiatives.
• Track initiative success metrics, including delivery milestones, adoption indicators, and outcome measures, to support ongoing performance visibility.
• Monitor progress against plans and identify risks, gaps, or misalignment that could impact delivery or outcomes.
• Capture lessons learned and stakeholder feedback to help improve planning frameworks, execution processes, and delivery efficiency.
• Support measurement planning and quality tracking activities to help ensure compliant, scalable, and sustainable launches.

Required Education, Experience, Technical Skills and Knowledge

Education:

• Bachelor’s degree in Business, Marketing, Analytics, Hospitality, or a related field, or equivalent experience
• Project management certification (e.g., PMP) preferred but not required

Experience:

• Approximately 4–7 years of experience in project coordination, enablement, analytics support, business planning, or related roles
• Experience supporting cross functional initiatives with multiple stakeholders
• Exposure to analytics driven planning, enablement, or commercial execution environments preferred
• Hospitality, travel, or reservations industry experience

Technical Skills & Competencies

• Strong project management fundamentals (planning, tracking, reporting, issue/risk management)
• Analytical thinking with the ability to synthesize insights into practical recommendations
• Experience working with dashboards, reports, and performance metrics
• Proficiency in Excel, PowerPoint, Word, and project management tools (e.g., MS Project, Smartsheet, Jira)
• Strong written and verbal communication skills
• Highly organized, detail oriented, and comfortable managing multiple priorities
• Ability to influence and collaborate without formal authority

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?