Job Description

As an iGaming Loyalty Ambassador, you will serve as an entry point into casino hosting, equipped with the tools, training, and leadership support needed for long-term career growth. In this role, you will engage and influence a shared pool of high-potential VIP guests, using targeted outreach and strategic conversations to guide them toward qualification for Executive Hosting. Success is driven by collaboration and measured by your ability to convert prospects into hosted VIP tiers. Rather than managing dedicated one-to-one relationships, you will deliver high-impact interactions that educate guests on the value of the Digital VIP program. This role offers a strong work-life balance with standard business hours and no after-hours support requirements.

• Educate high-potential VIP guests on the benefits and value of the Digital VIP program through personalized outreach.
• Drive guest engagement and wagering activity by leveraging strategic offers and promotions.
• Identify and cultivate prospective Digital VIPs using the Caesars Rewards database and other tools.
• Consistently convert and graduate qualified guests to the Executive Hosted tier.
• Collaborate cross-functionally with teammates and leadership to achieve performance goals and drive program success.
• Deliver high-quality guest interactions via phone, email, and text that reflect a warm, service-focused experience.
• Manage outbound outreach efforts and monitor shared communication channels to ensure timely follow-up.
• Partner with VIP support and internal teams to resolve guest issues and proactively identify opportunities for targeted marketing campaigns.

• Minimum of two years of experience in sales or the casino/gaming industry.
• Demonstrated resilience with a positive, professional demeanor in a fast-paced environment.
• Ability to remain calm, empathetic, and solution-focused when handling escalated or challenging guest interactions.
• Strong problem-solving skills with a creative and proactive approach to addressing guest needs.
• Working knowledge of casino games, products, and related rules preferred.
• Excellent organizational and time management skills with the ability to prioritize effectively.
• Ability to obtain and maintain required gaming licenses in all applicable jurisdictions.
• Proven ability to collaborate effectively and contribute to a high-performing team environment.

ADDITIONAL REQUIREMENTS

• Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods (minimum 50+ calls/day).
• Must be able to lift up to 15 pounds.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to work for long periods of time, under fluorescent lighting.
• Must be able to work at a desk, for most of the day, in a seated position.
• Must be able to spend most of the day working off computer monitors and operating a keyboard.
• Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.
• Must be able to travel as needed.

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.