Job Description

We are Tipico, Germany’s leading sports betting provider. We are not only one of the coolest sports brands, but also one of the most exciting iGaming companies. Everyone knows us, and we release and promote games from the most popular providers in the world of iGaming. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, gaming is more than entertainment - it’s an experience. We’re looking for an iGaming Account Manager (m/f/x) who understands how to build lasting relationships with our most valued casino customers. In this role, you’ll take ownership of customer retention and engagement across Tipico Games’ digital platforms, ensuring our players feel recognized, rewarded, and excited to return. You’ll be responsible for developing tailored campaigns, managing VIP strategies, and delivering personalized service that keeps our high-value customers at the heart of everything we do. If you’re passionate about creating memorable gaming journeys and thrive in a fast-paced digital environment, we’d love to have you on our team.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for an iGaming Account Manager (m/f/x) to join the team

Your playing field.

• Support the development and execution of our VIP retention campaign roadmap, driving customer loyalty across both digital and retail channels - all within the defined bonus budget.
• Use data-driven insights to create personalised, targeted touchpoints that enhance customer lifetime value and elevate the overall player experience.
• Help craft and deliver tailored communications that resonate with our key VIP segments, keeping them engaged and connected to Tipico Games.
• Champion a customer-first approach, collaborating closely with CRM and iGaming teams to shape a commercially focused VIP strategy.
• Monitor campaign performance and customer behaviour, translating analytics into actionable improvements that strengthen retention efforts.
• Ensure a seamless and consistent experience throughout the entire VIP journey - from onboarding through to elite player management.
• Work in alignment with internal teams to meet all compliance and regulatory standards (AML, RG), supporting a safe and responsible gaming environment.
• Take a proactive approach to VIP relationship management through email, phone, and direct messaging to build trust and long-term loyalty.

Qualifications

Which skills should you bring to the pitch

• Experience. You bring 5+ years of proven experience in account management, ideally working with VIP customers in the iGaming industry.
• Proactivity. You’re extroverted and confident - never shy to pick up the phone and proactively reach out to clients to build strong relationships.
• Language Skills. German fluency is essential to connect with our customers in Germany. English is our main office language, so strong communication in both is key for effective collaboration.
• Passion & Attitude. You bring a positive, can-do mindset with a proactive approach and genuine passion for delivering outstanding customer experiences.
• Customer Focus. You have a strong customer-centric mindset, always looking to understand and meet the needs and motivations of your clients.
• Analytical Skills. You’re comfortable working with data and insights using tools like Excel, and Domo to drive informed decisions and optimize account strategies.

Additional Information

This is how we score with you

• Established International Group. We have a solid foundation on which to grow
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
• On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
• Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
• Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!