Job Description

IFTS Coordinator

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.

The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting.

KEY DUTIES & RESPONSIBILITIES

• Process documentation for the physical movement of cargo; identify discrepancies or issues.
• Meet customer expectations by suggesting process improvement and proactive measures.
• Develop and maintain an excellent working relationship with internal departments and/or vendors.
• Create, update and execute SOP’s for new and existing clients
• Understand and input applicable financial components of shipments for proper billing of customers
• Meet required deadlines associated with department and customer KIP & SOP.
• Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
• Identify and forward upselling opportunities to manager
• Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
• Establish and maintain personal relationships with current vendors and overseas agents
• Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
• Assist other team members as needed to ensure timely completion of work
• Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
• Communicate client issues or changes to the next level
• Develop knowledge of the shipping process and government regulations through cross training with other team members
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
• Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
• Proven organizational and time management skills; ability to multi-task
• Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
• MS Office Suite skills – most importantly, Outlook, Excel, and Word
  

WORK EXPERIENCE – MINIMUM REQUIRED

1 year of experience

EDUCATION

Required: High School/GED or equivalent

We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Location: NY Amherst - US083, HomeOffice Colorado, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Maine, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice Missouri, HomeOffice New York, HomeOffice North Carolina, HomeOffice North Dakota, HomeOffice Ohio, HomeOffice Pennsylvania, HomeOffice South Carolina, HomeOffice South Dakota, HomeOffice Texas, HomeOffice Vermont, HomeOffice Virginia