Job Description

AGR International is a global leader in providing process control and quality assurance equipment for the packaging industry. With innovative solutions like the Process Pilot®, AGR helps glass and plastic bottle manufacturers, converters, and brand owners achieve superior efficiency, quality, and sustainability. AGR’s innovative solutions are used in hundreds of labs and factories around the world and are the premier solutions for the beverage industry for almost 100 years.

Headquartered in Butler, Pennsylvania, USA, (approximately one hour north of Pittsburgh), with offices in Thailand, Italy, and Mexico, AGR International serves customers in dozens of countries around the world. Learn more about our products and solutions at: www.agrintl.com

An IFS Administrator manages and maintains an organization's IFS Enterprise Resource Planning (ERP) system, handling user accounts, security, configurations, reporting and troubleshooting to ensure smooth operations, system performance, and alignment with business needs, often involving database skills and knowledge of ERP and related components.

Key Responsibilities:

System Administration

• Create and modify permission sets to manage user access and maintain security.
• Managing system privileges, authentication, and authorization within the IFS environment.
• Manage and Maintain system customizations. e.: entities, projections, pages, quick reports, report definitions, events, lobbies, data elements, navigator, profiles, mwo, docman, printing, printers, reports, messages, background jobs, background queues and any other area to support the business.
• Manage, Maintain and Write Crystal Reports.
• Develop and maintain lobbies, lobby datasets, and lobby elements to enhance usability and visibility.
• Monitor license use to ensure license compliance and cost efficiency.
• Configure and modify page layouts to meet evolving business requirements.
• Manage and update basic data across all ERP modules to ensure data integrity and accuracy.
• Create and maintain site-level data to support operational needs.
• Support User Requests.

System Maintenance & Support

• Manage and maintain IFS Partner support and projects.
• Manage and resolve IFS support cases, escalating issues as appropriate.
• Oversee IFS upgrades, ensuring smooth transitions with minimal disruption to operations.
• Manage / Maintain IFS Servers – working with network admins to ensure that IFS systems are sized appropriately and working correctly.
• Monitor / manage / troubleshoot technical issues in IFS. Managing message queues, background tasks (Application Server tasks), backups, and overall system health.
• Provide tier 2 and tier 3 technical support to ERP users.
• Databases: Familiarity with database management (e.g., Oracle) and SQL.
• Use of SQL Development tools like Toad / SQL Developer

Continuous Improvement

• Partner with business units to identify opportunities to optimize ERP usage.
• Assist in designing workflows, dashboards, and reporting to support business intelligence and decision-making.
• Recommend and implement best practices for ERP administration, governance, and data management.
• Stay up to date with IFS documentation / IFS system changes.

Qualifications and Experience:

• Bachelor’s degree in information systems, Computer Science, or related field preferred; equivalent work experience considered.
• 3+ years of experience in ERP administration, preferably with IFS or a comparable ERP system.
• Strong knowledge of ERP security, permission structures, and data management.
• Database and SQL skills.
• Experience managing ERP upgrades, patches, and system configurations.
• Strong problem-solving skills and ability to provide advanced user support.
• Excellent communication and collaboration skills across technical and business teams.

What We Offer:

• Competitive salary.
• Comprehensive benefits package.

U.S. Workers Only.

EOE