Job Description

Service Manager - Inclusive Employment Australia

Location – Cairns, QLD (travel to other sites is required for this role)

Contract Type: Permanent Full-Time

About the opportunity:

The role of an IEA Service Manager is to oversee the delivery of specialised employment services for individuals with disabilities, ensuring they receive tailored support to achieve sustainable employment. They will be responsible for the day-to-day organisation and management of the IEA staff and operational objectives in their local area. The Service Manager will be expected to motivate, guide and develop the IEA program staff, while working closely with the Regional Manager to monitor and track performance and ensure delivery of a coherent and integrated service to both customers and employers. The Service Manager also builds relationships with employers, community organisations, and stakeholders to create inclusive job opportunities. Their leadership is key in fostering a supportive environment where participants can develop skills, access resources, and achieve meaningful employment outcomes.

What being a Service Manager involves:

• Drive performance to meet key targets and service delivery standards.
• Oversee day-to-day site operations, including staff, assets, vehicles, and building maintenance.
• Ensure compliance with government contracts, legislation, and internal quality standards.
• Monitor and manage site finances in line with policies and contract guidelines.
• Lead WHS practices, including site inspections and emergency drills.
• Deliver high-quality, customer-focused employment services to participants.
• Coach and develop staff through continuous improvement and collaboration with internal teams.
• Build strong relationships with employers, government agencies, and the local community.
• Seek out new business and partnership opportunities to grow service reach.
• Ensure all reporting and contract obligations are met and audit-ready.
• Stay up to date with economic trends and promote Workways as a trusted employment partner.
• Support staff in achieving individual performance goals and meeting quality benchmarks.
• Manage site risk by identifying and addressing potential issues proactively.

About you:

• You build strong local networks and understand the local job market.
• You understand trauma-informed practice or learn new frameworks quickly.
• You adapt well to change and meet stakeholder needs in regulated settings.
• You keep accurate records and are confident using computers and managing files.
• You communicate well and build positive relationships with diverse clients.
• You follow WH&S and risk procedures and lead by example.
• You stay organised and manage your time effectively.
• You work well in a team and align with the values of Workways Australia. (Respectful, Ethical, Engaged, Accountable, and Sustainable)

About us:

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we will offer you:

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

How to apply:

To apply for this position please click Apply Now to enter our online recruitment portal. Applications must include a resume and cover letter

Applications close 12 June 2026 (or earlier if a suitable candidate is found)

Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment.

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

If you have any questions regarding the role please do not hesitate to contact us!

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia Limited ACN 141 659 734.