Job Description

Inclusive Employment Australia - Employment Officer

Location – Cairns, QLD

Contract Type: Permanent Full-Time

About the opportunity:

As an Employment Officer in Inclusive Employment Australia (IEA) you will play a pivotal role in supporting participants with disabilities to achieve their employment goals. You will provide individualised coaching, guidance, and advocacy to help participants build confidence, develop job skills, and secure meaningful, long-term employment. This role involves working closely with participants, employers, and community organisations to create inclusive employment opportunities. You will support participants through tailored job plans, resume development, interview preparation, and workplace adjustments, ensuring they have the tools and resources needed for success.

What being a Employment Officer involves:

• Provide person-centred case management to support participants into meaningful employment.
• Create and review customised employment plans based on participant strengths and goals.
• Maintain regular contact, offering coaching and adjusting support to ensure progress.
• Collaborate with employers, services, and providers to coordinate wrap-around support.
• Keep accurate records and meet all reporting and compliance requirements.
• Address employment barriers and refer participants to specialist services as needed.
• Deliver job readiness training to improve participants' employability skills.
• Provide post-placement support to help participants succeed in their new roles.
• Advocate for participants with employers, providers, and government agencies.

About you:

• You are experienced in case management or employment support, ideally in disability or community services.
• You are aware of the barriers job seekers with disabilities face and know how to support them into work.
• You are skilled in building rapport through clear and empathetic communication.
• You are confident working with employers and service providers to support placements and adjustments.
• You are solution-focused, using person-centred approaches to overcome employment challenges.
• You are organised, manage caseloads well, and meet deadlines without compromising support quality.
• You are accurate in maintaining records and meeting compliance requirements.
• You are passionate about inclusion and helping people with disabilities reach their employment goals.
• You are a collaborative team member who lives the values of Workways Australia. (Respectful, Ethical, Engaged, Accountable, and Sustainable)

About us:

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we will offer you:

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

How to apply:

To apply for this position please click Apply Now to enter our online recruitment portal. Applications must include a resume and cover letter

Applications close 25 July 2026 (or earlier if a suitable candidate is found)

Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment.

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

If you have any questions regarding the role please do not hesitate to contact us!

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia Limited ACN 141 659 734.