Job Description

Who We Are

Solera is a global leader in data and software services, transforming every touchpoint of the vehicle lifecycle into a connected digital experience. Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our teams work on mission‑critical platforms that demand reliability, scalability, and thoughtful evolution of complex systems.

Position Summary

The Implementation Specialist is a highly motivated individual with excellent attention to detail, who will map/program and deploy Automotive Finance & Leasing forms using a proprietary Forms Design tool(s).

Essential Duties & Responsibilities

• Map/Program Automotive Finance & Leasing forms using both a proprietary forms design tool and/or Adobe in a deadline driven environment
• QA new software features/bug fixes
• Inbound phone calls & emails to assist customers with form mapping issues or new form requests
• Outgoing phone calls & emails to provide status updates to customers and to clarify issues
• Daily Queue Management - Monitor incoming customer requests to ensure they are assigned to a Forms Specialist
• Coordinate with a Project manager on the assigned projects
• Programming of electronic documents to be utilized by the customer within their respective applications.

Experience

• Advanced experience level in use of formulas/equations in Microsoft Excel
• 0-2 years of experience in HTML and SQL
• Experience in Xbase, vb.net, CSS are preferred.
• Performing a spectrum of mathematical and algebraic calculations
• Ability to work in a fast paced, time-sensitive environment
• Strong oral and written communication skills - Superior customer service skills
• Ability to multi-function and solve problems in a consistent and efficient manner with a strong attention to detail.
• Ability to communicate effectively and professionally with customers and team members.
• Proficient in data entry, typing, Microsoft Office (Word and Excel) and Adobe Forms Design
• Prior F&I, Title Clerk and/or dealership experience is IDEAL but not required.

Education: Bachelor’s degree or higher