Job Description

Important Notes:
Position is available on site only (Mexico, CDMX) / This is not a remote position.
To be considered for the position, submitted resume must be in English.

About Us:
Since 2019, Landing has redefined apartment renting with the industry’s first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Role:
We’re thrilled to invite a detail-oriented Verifications Specialist to join our vibrant team at Landing! In this role, you’ll help ensure the integrity of our community by carefully reviewing applications and conducting thorough identity and income verifications for potential new members. If you’re passionate about accuracy and making a real impact, we’d love to have you on board!

About the Team:
Come be a part of our friendly and collaborative Financial Planning, Strategy, and Risk Prevention team! As a Verifications Specialist, you’ll work alongside a group of dedicated professionals all focused on one common goal: providing a smooth and seamless experience for our members. We’d love for you to join us and make a meaningful impact together!

What You’ll Do:

• Dive into applications from awesome folks eager to join Landing’s community of furnished apartments!
• Keep things sharp by doing a thorough check on identity and income to make sure everything lines up.
• Chat with prospective members when needed to help them gather the docs we need and keep things moving smoothly.
• Team up with our sales and member experience crew to make sure communication is fast, clear, and friendly with everyone who’s interested!

What You Need:

• Ability to work from our Polanco office — a collaborative, fast-moving environment.
• English proficiency: Fluent (B2–C1) required for all roles
• A solid background in customer service and/or billing, with a passion for delivering outstanding service every time.
• Hands-on experience with income and identity verifications, showing off your superpower of catching all the details.
• Comfortable chatting and helping customers across phone, email, and text—whatever works best for them!
• Thrive in a fast-paced, ever-changing environment where no two days are the same.
• Easygoing and adaptable, ready to thrive in a fast-paced, ever-changing environment at a growing company!

Compensation & Benefits:

• Salary: $16,500 gross per month
• Grocery vouchers: $1,500 MXN net per month
• Vacation: 12 days per year (available after 90 days of employment)
• Paid time off (PTO): 40 hours per year (available after 30 days of employment)
• Health insurance package: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
• Parking: On-site parking for bikes, motorcycles, and cars
• Travel benefit: $750 USD annually in Landing Stays